Experience

Alleanza Group: US and MENA Region
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• New Business Development

  • Apr 2023 - Present


Response Plus Holding PJSC

• United Arab Emirates
• Hospitals and Health Care
• 100 - 200 Employee

• Assistant Manager - Business Development & Operations

  • Dec 2021 - Apr 2023

  Business Development: • Achieved monthly and year to date revenue target with a substantial profit margin. • Created Goals and development plans for business and revenue growth along with strategies to meet those goals. • Researched, planned and implemented new target market initiatives. • Pursuing leads and moving them through the sales cycle. • Developed technical and commercial proposals for prospective clients. Job Profile: • Managing a team of Medical and Non-Medical professionals along with Ambulance vehicles fleet management. • Managed multiple projects for On-site clinics and large-scale Events. • Strategizing and monitoring daily activities of each business vertical. • Adhering to the operating budget, financial goals, and objectives with efficient performance. Projects initiated/piloted during the tenure: • Set up of a completely new office for RPM in Dubai along with mobilisation of multiple verticals including manpower. • Conducted “Time and Motion” study and prepared SOPs for multiple verticals • Home Health Care services • New Training Centre for medical professionals • Designed and implemented overall marketing strategy. Social Media:  Managed social media sites. (Facebook, Twitter, Instagram, Linked in,) Show less



NMC Healthcare

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Customer Care Supervisor

  • Oct 2020 - Dec 2021

  Managed the operational functions of 11 clinical units including supervision of 45 clinic executives.  Prepared SOPs for front office reception units and updated standard policies and procedures of the front office department  Initiated, designed and implemented multiple plans to increase revenue.  Conducted “Time and Motion” study and created “Operational Checklist” for each reception  Created and implemented staff training plan on quarterly basis.  Improvised “Work Force Management” tool to ensure sufficient staffing and optimum usage of the resources.  Staff performance evaluation and management with appropriate rating system.  Complaint Management Process- Prepared SOP and staff training Show less



Etihad Airways

• Switzerland
• Hospitality
• 1 - 100 Employee

• Guest Relations Officer

  • May 2014 - Aug 2020

  Created SOP's (Standard Operating Process) ,process maps and conducted Time and Motion Study for the department  Created dashboards and data analysis reports using the Power BI tool  Successfully implemented various Process and Revenue generating plans using the skills and knowledge acquired from the Master's Degree (MBA in Aviation Management)  Recreated the Guest Relations Manual and developed various process flow charts for different case types  Resolved guest complaints within agreed authority, investigating the cause of any complaints, gathering information from relevant sales and service teams and reviewing documentation  Initiated and Implemented the "Travel Bank" process plan for generating additional revenue for the department  Conducted "On Job Training" for the new officers  Managed quality assurance program, including on-site evaluations, internal audits and customer surveys Social Media:  Managed social media sites. (Facebook, Twitter, Instagram, Linked in) Show less



Fly with VIP Pvt Ltd

• Operations Manager

  • Jun 2012 - May 2014

  Directed and Managed E-Commerce & Call Centre multiple functional areas through division Supervisors • Created forecasts and budget to monitor and reduce fixed/variable costs associated with daily operations. • Strategized, Designed and Implemented the overall Sales, E-Commerce Operations, Call Centre, financial system, HR management, IT system, Operations, Chat Process Operations and Quality controls • Monitored company policies and developed new operational procedures to increase efficiency and revenue Show less

• Operations Supervisor

  • Aug 2007 - May 2012

  ASC - Airline Service Centre – Mumbai, Maharashtra Etihad Airways ( UAE ) August 2007 – May 2008 ASC - Airline Service Centre (India) May 2008 - May 2012 Reviewed and approved the implementation of organizational plans that support the business objectives  Directed, monitored and appraised the performance of operational units.  Identified training needs and initiate development of subordinates  Department Managed:- E-Commerce, Call Centre, Quality, Customer Services, CRM - Loyalty program  Markets handled: - UAE, India, Australia, UK, USA, South Africa and Brussels Show less