Experience

Olympic Spine and Sports Therapy

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Office Manager

  • Oct 2016 - Present

  Responsible for hiring, performance improvement plans, and termination. Allocate tasks and assignments to Team members and monitor their performance using goal oriented quarterly meetings. Develop and maintain employee training programs and policies. Streamline processes, identify inefficiencies, and deliver practical solutions. Highly evolved in strategic business planning ensuring clinic remains profitable. Work directly with CFO and CEO to solve complex problems. Manage payroll for two companies simultaneously, including bonus calculations and sliding scale payment structures. Oversee all stages of the billing cycle, including insurance verification, billing, and claims management. Special focus on personal injury and labor and industry claims. Establish and maintain a trusted pool of Attorney’s for patient liability. Responsible for collecting, tracking, and reporting weekly clinic analytics. Show less



Molina Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Claims Representative

  • Aug 2015 - Oct 2016

  Promoted to Provider Services within 4-5 months. Accurately respond to inbound phone calls. Provide facilities, doctors, and members with routine care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits. Follow established policies, procedures and contractual guidelines. Assisted providers with claim errors and denials. Promoted to Provider Services within 4-5 months. Accurately respond to inbound phone calls. Provide facilities, doctors, and members with routine care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits. Follow established policies, procedures and contractual guidelines. Assisted providers with claim errors and denials.



Allied Trading Group (ATG Stores)

• Kirkland, Washington, United States

• Chat Service Team Member

  • Jun 2014 - Aug 2015

  Promoted to “Elite” chat Team within 3-4 months. Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention. Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education. Promoted to “Elite” chat Team within 3-4 months. Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention. Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.