Account Associate

• Dec 2021 - Present

Customer Experience Associate

• Feb 2021 - Nov 2021

- Applied my experience with metrics such as SLA (Service Level Agreement) and customer satisfaction to impact the company's bottom line by problem solving and turning frustrated clients into repeat customers. - Helped rewrite the company’s service manual and improve our overall documentation and processes and acting on opportunities to increase the efficacy of the Grailed Customer Experience team. - Resolved incoming customer inquiries regarding billing issues, product problems, service questions and general user concerns, averaging around 175 emails per day. - Work with other internal teams to stay updated on product knowledge and be informed of any changes in company policies and the effect on customers. - Onboarded fellow employees on overall functions of day-to-day requirements along with use of Zendesk. Show less

Digital Marketing Specialist

• Feb 2020 - Oct 2021

- Successfully managed the company’s LinkedIn and posted relevant articles relating to financial services and information technology increasing follower count by 1000+ - Analyzed weekly performance of social media accounts, strategies, and posts through weekly KPI reports tracking views, engagement, impressions, and reach. - Produced written and visual content to be posted on social channels, along with engaging with followers. - Evaluated channels we did not have a presence in and made recommendations. Show less

Customer Support Representative

• Mar 2020 - Oct 2020

- Responsible for handling customer requests, questions, and complaints via email and live chat in a timely manner. - Utilized Salesforce Service Cloud along with identifying technical issues to find solutions within a regimented system. - Responsible for scheduling onboarding calls with School Administrators who provide tech support for teachers. - Gained proficiency in Google Suites and Salesforce. - Responsible for handling customer requests, questions, and complaints via email and live chat in a timely manner. - Utilized Salesforce Service Cloud along with identifying technical issues to find solutions within a regimented system. - Responsible for scheduling onboarding calls with School Administrators who provide tech support for teachers. - Gained proficiency in Google Suites and Salesforce.

Seasonal Educator

• Sep 2019 - 2020

- Provide guests with world-class ‘education’ and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiences - Provide guests with world-class ‘education’ and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiences

Sales Representative

• Jul 2018 - Sep 2019

Student Athlete

• Aug 2015 - Sep 2019

Sales Associate

• Aug 2015 - Oct 2015

Party Manager

• Jul 2014 - Jan 2015