Experience

The Beauty Chef

• Wellness and Fitness Services
• 1 - 100 Employee

• East Coast Sales and Education Executive

  • Jan 2021 - Present



Indie Lee & Co./ Vapour Beauty

• Market Coordinator

  • Dec 2018 - Aug 2020

  • Maximize sales by training retail employees to effectively sell Indie Lee/Vapour Beauty/AER deodorant across various stores, including Nordstrom, Bluemercury, The Detox Market, Credo, Follan, Neiman Marcus, and Sephora.• Cultivate positive, trust-based relationships with retailers by leveraging consistent communication and comprehensive sales support.• Align objectives and bridge communications with Regional Sales Executives in order to identify and capitalize on key business opportunities.• Monitor NYC and Long Island Metro sales and adapt strategies as necessary by leveraging reports.• Plan and execute engaging events with fellow clean indie beauty brands in order to drive sales and generate positive customer feedback, bolstered client support using there social media platforms, as well as providing purchasing incentives in store for clients, and providing employee selling incentives. • Streamlined operations by establishing new product launch schematics for retailers and price changes.• Incentivized retail sales by incorporating a new reward system for retail employees.• Succeeded in delivering dynamic round robin trainings to 150+ new retail employees, effectively maximizing brand awareness and supporting future productivity.• Entrusted with training and mentoring the new Market Coordinator for the Boston area.



Esteé Lauder

• Malaysia
• Retail
• 1 - 100 Employee

• Brand Expert

  • Feb 2018 - Dec 2018

  • Gained a deep understanding of customer needs in order to recommend appropriate makeup and skincare products.• Achieved monthly sales goals consistently by identifying and spearheading retail sales objectives.• Participated in a wide range of professional development opportunities, including trainings aimed at providing a deeper understanding of Estée Lauder, Clinique, and Smashbox skincare and makeup.• Conducted in-depth trainings for Sephora employees in order to ensure comprehensive knowledge of Estée Lauder, Clinique, and Smashbox products.• Demonstrated a strong passion for beauty and cosmetics while working with all clients as well as succeeded in multi-tasking and handling various clients in a fast-paced environment.• Leveraged client-centric selling skills in order to deliver solutions and products aligned with needs.



SEPHORA

• France
• Retail
• 700 & Above Employee

• Beauty Studio Coordinator

  • Sep 2017 - Jan 2018

  • Strengthened Beauty Studio sales and communicated metrics using analytics IQ reports.• Defined individual daily sales goals for 20 makeup artists as well as trained and organized artists according to skillset.• Recognized for consistently maintaining a U.P.T. of 4.5 per product purchase and an A.D.S. of 34% for Beauty Studio sales apart of total daily sales. • Developed detailed zone charts and appointment tracker breakdowns based on available artists.• Optimized productivity and fostered a positive work environment by coaching behaviors and artist work within the studio.• Converted mini makeovers to custom makeovers and consistently exceeded minimum purchase requirements.• Coordinated and led creative studio brand events as well as communicated event recaps, pros and cons, and sales traffic to brand accounts.• Maintained responsibility for recruiting and training new makeup artists for the Beauty Studio.

• Cashwrap Coordinator

  • Oct 2016 - Sep 2017

  • Inspired, motivated, and developed team members by providing constructive feedback and direction.• Facilitated cashier zone operations by providing outstanding customer service and quality leadership.• Drove goal achievement in terms of metrics and CLI performance (overall checkout experience, wait time, sampling, and Beauty Insider/client appreciation) among cashiers by coaching staff.• Communicated and enforced quality and customer service standards to ensure an optimal customer experience.• Liaised with the Store Manager and staff members to communicate daily, weekly, and monthly sales as well as Medallia and Beauty Insider results.• Assured compliance with all company cash handling policies, procedures, and best practices.• Promoted a knowledgeable work environment by encouraging cross-training between experienced and new cashiers.• Resolved client issues and concerns in a timely, effective, and professional manner.

• Sales Associate/Cashier

  • Jun 2011 - Dec 2016

  • Prioritized accuracy and outstanding customer service while handling cash and credit transactions in accordance with store policies.• Delivered a positive customer experience by providing comprehensive support and service.• Directed customers to the appropriate department and recommended additional products or cost-effective alternatives by gaining a deep understanding of needs.• Interfaced with customers to provide product consultations for skincare and cosmetic lines as well as provide a Beauty Insider Card as part of Sephora’s marketing campaign.• Expanded brand and product awareness and promoted new opportunities by participating in regional store contests.• Completed all client requests in a timely and professional manner.• Tasked with handling and restocking inventory and organizing and analyzing brand sales as needed.



MoCADA: Museum of Contemporary African Diasporan Art

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Volunteer

  • Aug 2015 - Aug 2017

  o Greeted guests upon arrival and guided them to event locations.o Responded to questions regarding the museum and current events in an accurate manner.o Performed database entry and recording tasks for incoming donations.o Contributed to event and new exhibition preparation.o Communicated special events and other relevant information to guests.



FiveMyles

• United States

• Social Media/Non-Profit Fundraising Associate – Intern

  • Feb 2015 - Jul 2015

  • Bolstered relationships with existing clients and maximized engagement via social networks.• Organized and maintained the contact database to support operations.• Enhanced brand awareness and recognition through social media.• Supported funding efforts for gallery exhibitions by performing research and reviewing grants.• Contributed to the preparation of gallery exhibitions and performances.



Denise Bibro Fine Art, Inc.

• Gallery Manager – Intern

  • Aug 2014 - Jan 2015

  • Charted the successful development of eye-catching press packets and reference books consisting of biographies, price listing statements, images of recent works, and article features for gallery attendees, interested prospects, and existing clients.• Maintained up-to-date knowledge of all data and information for the Art Systems Gallery Program.• Engaged with interested parties and provided information on gallery, industry, and social events while managing daily social media activity across Facebook, Twitter, and Instagram.• Handled curatorial, maintenance, and artwork-related tasks for gallery exhibitions as needed.