Advising Coordinator

• Jun 2022 - Present

Senior Administrative Assistant

• Mar 2017 - Jun 2022

• Interpret complex policy to students, staff, and faculty through written and oral communication to ensure understanding and compliance• Hire, train, and supervise team of 5 student employees by developing comprehensive online module-based training and resources to support daily office function and improve student experience• Coordinate mental health services center with three contracted clinicians and created online system for students to schedule appointments to ensure student comfort and confidentiality • Assisted with advising model transitions by drafting content for advisor training modules and Handbook, creating forms, developing new office practices, and communicating new practices to staff, faculty, and students• Support academic advisors with daily office functions by managing calendars, hosting zoom meetings, preparing reports, analyzing data, and ensuring federal confidentiality standards (FERPA) are observed • Promote department services by drafting content and formatting edits for webpages, curating engaging social media content for department’s Instagram page, and implementing internal marketing campaigns by distributing flyers, creating digital displays, and hosting tabling events

Academic Advising Student Worker

• May 2016 - Mar 2017

• Oversaw daily administrative tasks during staffing transition by prioritizing critical tasks and triaging incoming support requests to maintain quality of services• Assisted with the on-boarding of incoming staff members by conducting trainings on standard operating procedures while maintaining services to ensure a smooth on-boarding process• Developed and implemented multifaceted filing system to effectively manage confidential student information

Orientation Leader

• May 2016 - Jan 2017

Sodexo Rising Star Intern

• Sep 2014 - Jan 2016