Kaitlyn Miller
Hotline Training Coordinator at Childhelp®- Claim this Profile
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English Native or bilingual proficiency
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American Sign Language Limited working proficiency
Topline Score
Bio
Credentials
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Fingerprint Clearance Card
Arizona Department of Economic SecurityAug, 2013- Nov, 2024
Experience
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Childhelp®
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United States
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Non-profit Organizations
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100 - 200 Employee
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Hotline Training Coordinator
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Jun 2022 - Present
Delivers training programs and workshops to Crisis Counselors and Supervisors. Contributes to new training program design and existing program enhancements. Assists in the development and creation of training aids and records training materials for ongoing use. Training programs may typically include topics such as counseling skills, child abuse and neglect content, team building and effective communication with help seekers. Monitors the effectiveness of training on employees using individual or group performance results. Collects feedback on sessions from attendees to use for future improvements to content and presentation.
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Hotline Operations Manager
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Nov 2020 - May 2022
Manages Supervisors I and Supervisors II of the Hotline department. Monitors staffing patterns and trends for 24/7 services which provides call, text and chat support to help seekers while also ensuring service delivery meets quality standards. Manages medium to large scale projects for the Hotline in support of program goals and business objectives. Leads departmental interviewing and hiring processes and ensures successful onboarding of new employees. Organizes and leads management and staff meetings.
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Hotline Supervisor II
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Jun 2019 - Nov 2020
Supervises Hotline Counselors providing call, text and chat support to help seekers; oversees general day-to-day Hotline operations; provides routine updates to the Hotline Director; practices a trauma informed approach and reflective supervision.
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Hotline Crisis Counselor
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Dec 2018 - Jun 2019
Provide crisis intervention, referral and resource information, and/or creating action plans for caller who contacts the Childhelp National Child Abuse Hotline related, but not limited, to the areas of child abuse, sexual abuse, neglect, family conflict, suicide, battered women, rape, youth in conflict, life crisis, addiction, and recovery.
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United Cerebral Palsy of Central Arizona
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Service Coordinator
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Jun 2016 - Mar 2018
Case management of children from birth to the age of three with developmental delays and/or disabilities. Facilitate the timely delivery of therapeutic services. Continuously seek appropriate services necessary to benefit the development of each child for the duration of their eligibility. Nearing the end of eligibility for the program, facilitate the transition to developmental preschool, if appropriate. To provide these services frequent collaboration is required with teams of therapists, Department of Developmental Disability (DDD), Arizona State School for the Deaf and Blind (ASDB), and Arizona Long Term Care (ALTCS).
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Child & Family Resources, Inc.
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United States
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Non-profit Organizations
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100 - 200 Employee
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Service Coordinator
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Oct 2015 - Jul 2016
Case management of children from birth to the age of three with developmental delays and/or disabilities. Facilitate the timely delivery of therapeutic services. Continuously seek appropriate services necessary to benefit the development of each child for the duration of their eligibility. Nearing the end of eligibility for the program, facilitate the transition to developmental preschool, if appropriate. To provide these services frequent collaboration is required with teams of therapists, Department of Developmental Disability (DDD), Arizona State School for the Deaf and Blind (ASDB), and Arizona Long Term Care (ALTCS).
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SAGE Counseling
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Mental Health Care
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1 - 100 Employee
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Family Support Worker
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May 2014 - Oct 2015
Providing emotional and practical help and advice to families that are having long or short-term difficulties. The difficulties facing clients could include: substance abuse, domestic violence, and child neglect or abuse. Essential duties include: building rapport and maintaining regular contact with clients, strengthening parent-child relationships, improving parent’s skills to optimize the home environment for the child's well-being and safety, assisting in making and attending appointments including activities related to employment and educational goals. Requires frequent collaboration with the Department of Child Safety (DCS) and licensed therapists.
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Arizona State University
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United States
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Higher Education
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700 & Above Employee
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Research Assistant
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May 2013 - May 2014
Project PEERS is a research study designed to understand how school success is impacted by students' peers, everyday emotions, and relationships at school. The project is led by a team of child development faculty at Arizona State University who have been partnering with local schools for over three decades. The primary goal of the Project is to better understand 'how' and 'why' students' positive and negative emotions are related to their relationships with teachers, social competence, engagement in the learning process, and subsequent academic achievement.
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Education
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2010 - 2014
Arizona State University
Bachelor’s Degree, Psychology -
2010 - 2014
Arizona State University
Bachelor’s Degree, Family and Human Development
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