Experience

Mirah

• United States
• Mental Health Care
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2021 - Present

  Mirah makes mental healthcare more objective and data-driven. Our goal is to improve patient access and engagement while making clinicians' lives easier. Mirah makes mental healthcare more objective and data-driven. Our goal is to improve patient access and engagement while making clinicians' lives easier.



Starry, Inc.

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Project Manager

  • Mar 2021 - Sep 2021

  Promoted to rebuild and revitalize Network Deployment team while overseeing daily construction operations and managing concurrent special projects. Provide project updates and statuses to Senior Director of Technical Operations and VP of National Technical Operations. Facilitate meetings with internal and external teams to ensure delivery dates and availability align with construction schedule. Develop and maintain relationships with vendors, including Engineers, Attorneys, and Contractors.

• Senior Manager, Customer Success

  • Jun 2019 - Mar 2021

  Elevated Starry’s Customer Success team’s reputation and effectiveness through building a high-performing, revenue-driven, subscriber-focused Account Management Team while fostering a “customer-first” culture. Led hiring, coaching, performance management, and career development of 5 Customer Success Managers in the local Boston market. Maintained relationships with key accounts, focusing on national partnerships and market expansion.

• Customer Success Manager

  • Apr 2018 - Jun 2019

  Drove customer acquisition and developed key accounts that benefited Starry nationally. Onboarded and served as the primary point-of-contact for 250+ multi-dwelling unit property owners and managers, totaling over 30,000 units.



John M. Corcoran & Company

• United States
• Real Estate
• 100 - 200 Employee

• Leasing Consultant

  • Feb 2017 - Apr 2018

  Performed leasing, marketing, customer service, and administrative duties; completed all leasing paperwork associated with leasing activity, including rental applications, rental, and employment verification. Performed leasing, marketing, customer service, and administrative duties; completed all leasing paperwork associated with leasing activity, including rental applications, rental, and employment verification.



Hyatt Regency

• United States
• Hospitality
• 700 & Above Employee

• Sales Manager

  • Feb 2016 - Feb 2017

  Targeted new business while strengthening rapport with existing client base. Collaborated with internal departments and external vendors to ensure that all details of contract were delivered. Created and implemented programs to increase guest and employee satisfaction, thus leading to improved NPS and Gallup scores. Train, develop and mentor all new Sales Managers and Administrative Staff.

• Sales and Marketing Coordinator

  • Jun 2015 - Feb 2016

  Received, qualified, and distributed all incoming leads. Assisted Marketing Team with all social media platforms. Created digital content, as well as designed, printed, and distributed collateral. Performed various administrative tasks to help ensure success of Sales, Marketing, and Events Team, including Director of Sales.



Massachusetts General Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Radiologic Technologist

  • Aug 2013 - May 2014



Massachusetts General Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Radiographic Intern

  • Sep 2011 - May 2013



Massachusetts General Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Research Assistant

  • Aug 2007 - Sep 2008