Experience

Brew Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Sep 2021 - Present



People Who Think, LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Account Leader

  • Jun 2019 - Sep 2021

  • Served as the primary project manager and point of contact for multiple corporate accounts; client experience spanned tourism/hospitality, healthcare, technology, financial, food and beverage, and nonprofit industries • Oversaw execution of marketing projects and campaigns, relaying scope and deliverables to team and preparing memos, proposals, reporting, and other correspondence items for clients • Anticipated client needs and identified business opportunities, devising scalable solutions via strategic planning • Rendered additional support services for client and agency projects, including copywriting, proofreading, editing, research, data analysis, and new business development • Led People Who Think’s proposal writing and presentation efforts for 3 winning RFP submissions, securing new business for the agency within key verticals Show less



Technoform North America

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Market Team Member

  • Nov 2016 - Oct 2018

  • Oversaw conversion of over 350 internal and external documents to conform with new corporate identity standards per global rebranding project; simultaneously created local templates and resources to guide future use • Built monthly and quarterly KPIs for all aspects of customer-facing interactions and the relevant internal procedures affecting them • Facilitated successful fulfillment of all customer orders from end-to-end in proprietary ERP system (including order entry, inventory, freight arrangements, and billing) • Collaborated with manufacturing and shipping team members to ensure timely completion of all production needs • Certified internal auditor per ISO 9001.2015 quality management standard Show less



American Income Life Insurance Company

• United States
• Insurance
• 700 & Above Employee

• Policy Owner Service Manager

  • Aug 2014 - Oct 2016



OnShift

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Associate

  • Jul 2013 - Jul 2014

• Customer Success Management Intern

  • May 2013 - Jul 2013



Case Western Reserve University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant for the Second Year Experience

  • Aug 2012 - May 2013

• Career Peer - Student Consultant

  • Aug 2011 - Feb 2013



Summer on the Cuyahoga

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Program Coordinator

  • Jun 2012 - Aug 2012



Case Western Reserve University

• United States
• Higher Education
• 700 & Above Employee

• Campus Tour Guide

  • Sep 2008 - Aug 2010

• Resident Assistant for the First Year Experience

  • Aug 2009 - May 2010