Experience

Brew Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Sep 2021 - Present



People Who Think, LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Account Leader

  • Jun 2019 - Sep 2021

  • Served as the primary project manager and point of contact for multiple corporate accounts; client experience spanned tourism/hospitality, healthcare, technology, financial, food and beverage, and nonprofit industries• Oversaw execution of marketing projects and campaigns, relaying scope and deliverables to team and preparing memos, proposals, reporting, and other correspondence items for clients• Anticipated client needs and identified business opportunities, devising scalable solutions via strategic planning• Rendered additional support services for client and agency projects, including copywriting, proofreading, editing, research, data analysis, and new business development• Led People Who Think’s proposal writing and presentation efforts for 3 winning RFPsubmissions, securing new business for the agency within key verticals



Technoform Group North America

• Market Team Member

  • Nov 2016 - Oct 2018

  • Oversaw conversion of over 350 internal and external documents to conform with new corporate identity standards per global rebranding project; simultaneously created local templates and resources to guide future use• Built monthly and quarterly KPIs for all aspects of customer-facing interactions and the relevant internal procedures affecting them• Facilitated successful fulfillment of all customer orders from end-to-end in proprietary ERP system (including order entry, inventory, freight arrangements, and billing)• Collaborated with manufacturing and shipping team members to ensure timely completion of all production needs• Certified internal auditor per ISO 9001.2015 quality management standard



American Income Life Insurance Company

• United States
• Insurance
• 700 & Above Employee

• Policy Owner Service Manager

  • Aug 2014 - Oct 2016



OnShift

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Associate

  • Jul 2013 - Jul 2014

• Customer Success Management Intern

  • May 2013 - Jul 2013



Case Western Reserve University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant for the Second Year Experience

  • Aug 2012 - May 2013

• Career Peer - Student Consultant

  • Aug 2011 - Feb 2013



Summer on the Cuyahoga

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Program Coordinator

  • Jun 2012 - Aug 2012

• Campus Tour Guide

  • Sep 2008 - Aug 2010

• Resident Assistant for the First Year Experience

  • Aug 2009 - May 2010