Director, Customer Success Enablement

• Jan 2021 - Present

Director, Customer Success

• Dec 2019 - Jan 2021

Customer Success Manager

• Dec 2017 - Dec 2019

Customer Success Manager

• Nov 2016 - Dec 2017

After spending about a year in the Sales organization at Localytics, I moved over to the Customer Org to help some of our most important customers get to value, quickly. As a Customer Success Manager I was tasked with driving product adoption among enterprise clients, and delivering value in order to secure the renewal. * Managed portfolio of top strategic enterprise accounts; owned all client interactions from weekly check-ins, to strategy workshops, to quarterly business reviews* Partnered with clients to uncover business goals and developed a crawl, walk, run plan for execution* Served as technical product expert to provide dashboard training, integration consulting and troubleshooting* Partner with Account Directors to identify opportunities for expansion & executing to grow the value of the account Show less

Sales Engineer

• Sep 2015 - Nov 2016

I started my career at Localytics as a Sales Engineer, partnering with the Account Executives to present unique mobile analytics & engagement solutions to prospective clients through the Localytics Platform. Some of my high level responsibilities included:* Served as a mobile industry expert to consult prospective clients around the value of Localytics within their mobile strategy* Served as the product expert on the Sales team, providing guidance and consultation to Account Executives* Presented product demonstrations to a range of audiences from CMO’s to mobile developers* Executed technical POC’s by assisting with SDK integration and running consolidated onboarding Show less

Senior Solutions Consultant

• Jan 2014 - Mar 2015

Provided continuous support to Enterprise Sales Executives throughout the entire sales cycle:• Built strong relationships with prospective clients to better understand how the solution applied to their business• Developed RFP/RFI responses that offered the most effective use of the solution, to influence key decision making• Effectively articulated and demonstrated technical product functionalities to non-technical audiences ranging from analysts-level employees to senior level executives• Leveraged the ForSight solution to create analyses for POC's to prove value during sales cycle• Consulted prospective and established clients across industry verticals and buyer personas about their social listening and analytics strategiesLiaison between Sales and Product Teams: • Effectively communicated market requirements to Product team • Introduced new product features and enhancements to Sales & Marketing team • Created internal and external collateral around specific product functionality and solution applications Show less

Pre-Sales Consultant

• Jan 2013 - Dec 2013

Business Analyst

• Jun 2011 - Dec 2012

Participant in a rotational program structured to provide exposure to various departments within operations as well as leadership development training necessary to enhance technical, financial, analytical, project management and leadership capabilities. Gained exposure to various departments within operations by managing numerous responsibilities including: • Executed multiple projects designed to improve operational processes, reduce procedural inefficiencies, and increase profitability • Conducted industry research to analyze various competitor products, behaviors and strategies to better gauge competitive standing in the industry • Developed plans and material to train and communicate new products, systems, and procedures to all teams across operations • Assisted in the management and communication of a crucial strategic initiative to transfer poor performing business to another company in order to improve profitability • Build and maintain relationships with agents through the use of effective verbal and written communication skills Show less

Client Services Analyst Intern

• May 2010 - Aug 2010