Kaitlyn Carlson
Student Services Coordinator II at University of Minnesota College of Continuing & Professional Studies- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Certificate in Business Process Improvement
University of Minnesota College of Continuing & Professional StudiesJan, 2019- Oct, 2024 -
Certificate in Communications
University of Minnesota College of Continuing & Professional StudiesApr, 2015- Oct, 2024
Experience
-
University of Minnesota College of Continuing & Professional Studies
-
United States
-
Higher Education
-
1 - 100 Employee
-
Student Services Coordinator II
-
Dec 2015 - Present
•Problem solve multifaceted student record issues with students and high school instructors/counselors•Manage, create and maintain 500+ College in the Schools (CIS) course sections in PeopleSoft•Aide Enrollment Team in processing 10,000+ registrations for the CIS program by accurately creating student records and enrollment in PeopleSoft•Manage internal application database, and communicate with all applicants for seven CCAPS graduate programs via Slate admissions tool•Utilize extensive Salesforce knowledge to identify, track and support students through both the undergraduate and graduate admission life cycles•Serve as Salesforce Business Process Owner to provide technical support to the Student Services group, which includes system training, documentation, data extraction, data review and tracking•Create and implement Salesforce policies and procedures that ensure data integrity to meet the needs and expectations of CCAPS enrollment management teamTools/Software: PeopleSoft Campus Solutions, Salesforce, Technolutions Slate, multiple internal UM databases, Google and Microsoft Office suites
-
-
Learner Representative
-
May 2012 - Nov 2015
•Developed and maintained a deep knowledge base of CCE and University programs, services, policies and procedures •Effectively managed multiple information systems in a fast-paced environment to perform recruiting efforts and serve students efficiently•Created and implemented best practices and service standards to achieve uniform and quality service to every student•Collaborated with cross functional teams in program management and marketing to develop, employ and test recruitment and retention strategies and initiatives •Served on Business Process Owner team for college wide implementation of Salesforce•Utilized extensive knowledge of the University’s Customer Relationship Management (CRM) system, Salesforce, PeopleSoft, Google and Microsoft Office Suite programs
-
-
-
St. Croix Saddlery
-
United States
-
Retail
-
1 - 100 Employee
-
Off-Site Sales Manager
-
May 2011 - May 2015
• Manage off site sales operations and serve as a reputable resource for on-site staff • Create and build meaningful customer relationships leading to strong customer loyalty • Demonstrate adaptability and accountability in accomplishing work • Manage off site sales operations and serve as a reputable resource for on-site staff • Create and build meaningful customer relationships leading to strong customer loyalty • Demonstrate adaptability and accountability in accomplishing work
-
-
-
University of Minnesota College of Continuing & Professional Studies
-
United States
-
Higher Education
-
1 - 100 Employee
-
Office Assistant
-
May 2010 - May 2011
•Assisted traditional and non-traditional college students, including adult learners and high school students•Coordinated and organized daily administrative operations for multiple departments which required the ability to prioritize and maintain timelines
-
-
Student Office Assistant
-
Sep 2008 - May 2010
•Provided office support including filing, mailing, copying, and data entry using Microsoft Office
-
-
Education
-
2006 - 2010
University of Minnesota-Twin Cities
Bachelor of Science (B.S.), Animal Sciences
Community
