Student Mentor

• Oct 2023 - Present

Hostess

• May 2022 - May 2023

🔹 Greet guests with a warm and welcoming demeanor as they enter and leave the restaurant, creating a positive first and last impression of their dining experience. 🔹 Skillfully manage the flow of guests into the restaurant by accurately estimating wait times, ensuring a smooth and efficient seating process. 🔹 Guide guests through the restaurant to their designated seats, providing exceptional customer service and presenting them with menus. 🔹 Proficiently handle reservations and takeout orders over the phone, demonstrating excellent communication skills and a strong attention to detail. 🔹 Utilize the OpenTable platform adeptly to make reservations, while efficiently updating customer meal statuses through the app, ensuring a seamless dining experience for all patrons. Show less

Barista

• Jun 2021 - Nov 2021

🔹 Greet guests warmly and offer detailed product information to address any customer inquiries or concerns. 🔹 Proficiently prepare a wide range of teas and drink toppings, ensuring each beverage is crafted to perfection. 🔹 Skillfully operate the Point of Sales system, handling sales transactions, refunds, food delivery services, rewards program management, and efficient operation of the Moneris machine. 🔹 Proficiently handle reservations and takeout orders over the phone, demonstrating excellent communication skills and a strong attention to detail. 🔹 Memorizing the Standard Operating Procedures for all beverages, guaranteeing accurate and timely drink preparation every time. Show less