Kaitlyn Ayres
IT Specialist (APPSW) at Technology Services Organization - USMC- Claim this Profile
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English Native or bilingual proficiency
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Arabic Limited working proficiency
Topline Score
Bio
Daniel M.
Katie was brought onto the team as a Support Engineer. From the start, she was quickly able to learn the support processes and dive into customer communications. Her ability to stay positive, keep a calm, collected demeanor, and provide quick, informed responses proved to be the ideal way we communicate with customers. In addition, Katie was eager to provide code fixes as needed. Katie is the ideal employee who isn't afraid to ask questions to learn more and actively seeks growth, making her a core team member.
Josh Mitchell
Katie was the first Support Engineer on my team. Her eagerness to learn and positive attitude empowered her to ramp up faster than expected. Our customers frequently praised how they loved our support and a great deal of credit for that goes to Katie. She played a pivotal role in communicating with the customers to determine what the issue was, resolving the issue, and following up with the customer in a timely manner. She is an incredible employee and will make a positive impact on any team fortunate enough to have her.
Daniel M.
Katie was brought onto the team as a Support Engineer. From the start, she was quickly able to learn the support processes and dive into customer communications. Her ability to stay positive, keep a calm, collected demeanor, and provide quick, informed responses proved to be the ideal way we communicate with customers. In addition, Katie was eager to provide code fixes as needed. Katie is the ideal employee who isn't afraid to ask questions to learn more and actively seeks growth, making her a core team member.
Josh Mitchell
Katie was the first Support Engineer on my team. Her eagerness to learn and positive attitude empowered her to ramp up faster than expected. Our customers frequently praised how they loved our support and a great deal of credit for that goes to Katie. She played a pivotal role in communicating with the customers to determine what the issue was, resolving the issue, and following up with the customer in a timely manner. She is an incredible employee and will make a positive impact on any team fortunate enough to have her.
Daniel M.
Katie was brought onto the team as a Support Engineer. From the start, she was quickly able to learn the support processes and dive into customer communications. Her ability to stay positive, keep a calm, collected demeanor, and provide quick, informed responses proved to be the ideal way we communicate with customers. In addition, Katie was eager to provide code fixes as needed. Katie is the ideal employee who isn't afraid to ask questions to learn more and actively seeks growth, making her a core team member.
Josh Mitchell
Katie was the first Support Engineer on my team. Her eagerness to learn and positive attitude empowered her to ramp up faster than expected. Our customers frequently praised how they loved our support and a great deal of credit for that goes to Katie. She played a pivotal role in communicating with the customers to determine what the issue was, resolving the issue, and following up with the customer in a timely manner. She is an incredible employee and will make a positive impact on any team fortunate enough to have her.
Daniel M.
Katie was brought onto the team as a Support Engineer. From the start, she was quickly able to learn the support processes and dive into customer communications. Her ability to stay positive, keep a calm, collected demeanor, and provide quick, informed responses proved to be the ideal way we communicate with customers. In addition, Katie was eager to provide code fixes as needed. Katie is the ideal employee who isn't afraid to ask questions to learn more and actively seeks growth, making her a core team member.
Josh Mitchell
Katie was the first Support Engineer on my team. Her eagerness to learn and positive attitude empowered her to ramp up faster than expected. Our customers frequently praised how they loved our support and a great deal of credit for that goes to Katie. She played a pivotal role in communicating with the customers to determine what the issue was, resolving the issue, and following up with the customer in a timely manner. She is an incredible employee and will make a positive impact on any team fortunate enough to have her.
Experience
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Technology Services Organization - USMC
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United States
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Armed Forces
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100 - 200 Employee
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IT Specialist (APPSW)
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Dec 2022 - Present
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Casted
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United States
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Advertising Services
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1 - 100 Employee
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Support Engineer
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May 2021 - Jun 2022
- Paired with the development team to work on bug fixes for the platform - Worked closely with Customer Success Managers to ensure that customers’ needs were met efficiently when platform issues arose - Utilized HubSpot to effectively track and manage all customer reported bugs - Communicated with customers in a thorough and timely manner - Paired with the development team to work on bug fixes for the platform - Worked closely with Customer Success Managers to ensure that customers’ needs were met efficiently when platform issues arose - Utilized HubSpot to effectively track and manage all customer reported bugs - Communicated with customers in a thorough and timely manner
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Resultant
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United States
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Business Consulting and Services
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300 - 400 Employee
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Junior Software Developer
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Jul 2019 - Apr 2021
- Utilized ReactJS and Bootstrap framework to bring wireframes to fruition - Worked with teammates to build front-end projects for Indiana and Federal Governments - Worked closely with back-end developers to ensure proper implementation of APIs - Troubleshot and resolved bugs reported by clients and QA team - Developed and performed monthly maintenance for WordPress sites - Consistently delivered projects prior to deadline by following Agile Development methodology - Utilized ReactJS and Bootstrap framework to bring wireframes to fruition - Worked with teammates to build front-end projects for Indiana and Federal Governments - Worked closely with back-end developers to ensure proper implementation of APIs - Troubleshot and resolved bugs reported by clients and QA team - Developed and performed monthly maintenance for WordPress sites - Consistently delivered projects prior to deadline by following Agile Development methodology
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Martha & Mary Kids
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United States
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Individual and Family Services
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1 - 100 Employee
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Site Coordinator
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Dec 2017 - Aug 2018
- Managed classroom and staff for a before-and after-school program - Planned weekly lesson plans centered around a student-need-based curriculum - Fostered student curiosity and interest in learning through hands-on activities and field trips during winter, spring, and summer break - Met with parents and guardians to address and resolve students’ behavioral issues - Managed classroom and staff for a before-and after-school program - Planned weekly lesson plans centered around a student-need-based curriculum - Fostered student curiosity and interest in learning through hands-on activities and field trips during winter, spring, and summer break - Met with parents and guardians to address and resolve students’ behavioral issues
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Modern Knowledge Schools
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Manama, Bahrain
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Elementary School Teacher
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Aug 2014 - Feb 2017
- Taught math, English, and science to Kindergarten and first-grade students - Prepared and administered engaging lesson plans and activities for students allowing them to experiment, question, and master concepts through active learning - Adapted lesson plans according to students’ academic needs, including both individual and group work - Established open-door policy, enhancing trust and communications with students and their parents - Taught math, English, and science to Kindergarten and first-grade students - Prepared and administered engaging lesson plans and activities for students allowing them to experiment, question, and master concepts through active learning - Adapted lesson plans according to students’ academic needs, including both individual and group work - Established open-door policy, enhancing trust and communications with students and their parents
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Moda Health
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United States
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Insurance
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700 & Above Employee
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Medicare Billing and Eligibility Specialist
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Mar 2014 - Aug 2014
- Enrolled new individual members by entering information into Facets - Imported file reports from Business Objects onto spreadsheets for record keeping - Audited and scanned individual enrollment forms - Prepared completed enrollment forms for scanning - Enrolled new individual members by entering information into Facets - Imported file reports from Business Objects onto spreadsheets for record keeping - Audited and scanned individual enrollment forms - Prepared completed enrollment forms for scanning
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Camp Adventure Child and Youth Services
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Education Management
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1 - 100 Employee
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Camp Adventure Director
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Jun 2013 - Aug 2013
- Facilitator and Supervisor to Camp Adventure Counselors- Supervised daily activities for school-age children on a U.S military base- Met with Morale Welfare and Recreation staff in order for the camp to run smoothly- Completed necessary paperwork needed for the camp to run- Programmed daily schedules and activities for children- Maintained, organized, and directed entire summer camp for 30 children- Over 300 volunteer hours with school-age children
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Camp Adventure Mentor
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Sep 2011 - Jun 2013
• Recruited new trainees with advertisements throughout university campus • Supervised and trained new recruitment members with the skills needed in order to become a counselor
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Camp Adventure Counselor
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Jun 2011 - Aug 2011
• Supervised daily activities for school age children on a U.S. military base• Programmed daily schedules and activities for the children • Maintained and organized entire summer camp for 30 children• Over 300 volunteer hours with children
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Education
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2019 - 2019
Eleven Fifty Academy
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2009 - 2013
University of Oregon
Bachelor of Arts (BA), Cultural Anthropology
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