Experience

Wivenhoe House Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Practitioner

  • Nov 2022 - Present

  While attending the Edge Hotel School at the University of Essex I worked in multiple departments of Wivenhoe House Hotel including the Brasserie, Conference and Events, reception, and housekeeping as a part of my course work. In the brasserie, I demonstrated active listening, written communication, and reading ability while taking guests' orders for breakfast, lunch, afternoon tea, and dinner. I worked with a team communicating with them about guests’ orders and requests. While attending the Edge Hotel School at the University of Essex I worked in multiple departments of Wivenhoe House Hotel including the Brasserie, Conference and Events, reception, and housekeeping as a part of my course work. In the brasserie, I demonstrated active listening, written communication, and reading ability while taking guests' orders for breakfast, lunch, afternoon tea, and dinner. I worked with a team communicating with them about guests’ orders and requests.



Montana State University-Bozeman

• United States
• Higher Education
• 700 & Above Employee

• Student Manager

  • Aug 2021 - May 2022

  I worked in concessions during events the school put on including sporting events and concerts. I was in charge of a volunteer group showing leadership skills and delegating each team member to do different tasks throughout the event. I developed critical thinking skills when something would go wrong such as a POS system goes down. I am very self-motivated showing high levels of work ethic, being able to keep busy when things are difficult, and developing a drive to succeed. I used communication skills talking over the radio for things I needed such as replacing food or having the cooks make more food for my stand. I would deal with difficult customers who would have a complaint about pricing or the quality of the food that they purchased. During the week while no events were going on I restocked and got the 7 stands within our stadium ready for the games over the weekend. During my second year I mentored, trained, and was shadowed by a new employee showing them around and walking them through everything that has to be done before opening, during the events, and everything that has to be done after the events. Show less



Vail Resorts

• United States
• Hospitality
• 700 & Above Employee

• Retail Cashier

  • Nov 2020 - Aug 2021

  I worked in 2 retail stores, Heavenly sports, and Oakley, under Vail Resorts. In both roles, I developed customer service skills where I would help customers with Inquires they had about products we sold or suggestions of products they should purchase. I developed people skills by being patient and informative to help customers to the best of my ability. I learned how to stock products and receive inventory through a POS system and every few months I would display organization skills when it was time to rearrange the store or display cases in an appealing manner. Show less