Experience

Walton Arts Center and Walmart AMP

• United States
• Performing Arts
• 1 - 100 Employee

• Director of Patron Services

  • Dec 2021 - Present



Krannert Center for the Performing Arts

• United States
• Performing Arts
• 1 - 100 Employee

• Co-Director of Patron Services

  • Dec 2019 - Dec 2021

  • Manage front of house staff and resources necessary to ensure excellence in service, safety, and comfort for all individuals who attend performances and events at the Center (approximately 300 events annually) in our 4 theaters with capacity of 3000+ patrons. • Recruit, hire, train, mentor, and supervise graduate and undergraduate students to serve as house managers, hosts, and office assistants. • Manage and mentor staff of student and community volunteer ushers. • Coordinate accessibility services of the Center. • Coordinate front-of-house emergency procedures and training; arrange for medical personnel at selected events. • Works with Krannert Center security team to pursue and implement security best practices. • Responsible for all tours of the Center, including training of tour guides, coordinating tour schedules, and conducting special tours. Show less



Old Town School of Folk Music

• United States
• Music
• 100 - 200 Employee

• Volunteer Manager & Concert Production Coordinator

  • Feb 2012 - Dec 2019

  • Manage volunteer program of 500 volunteers, with sole responsibility for recruiting, training and scheduling volunteers for hundreds of events annually across 3 locations. • Schedule volunteers for a variety of roles including ushers, greeters, box office, and admin; types of events utilizing volunteer staff include concerts, world music events, recitals, children’s programs, off-site events, and annual street festival.• Evaluated, researched and proposed a transition from the existing paper-based rewards tracking to an hourly-based system using Volgistics, successfully implementing the program to improve efficiency of tracking and resource management, provide better visibility of scheduling gaps, and allow volunteers online account management.• Coordinate and facilitate new volunteer orientation sessions to ensure volunteers are familiar with guidelines, scheduling processes, expectations, discipline procedures, and familiarity with individual venues. Maintain volunteer handbook and update as necessary. • Monitor best practices and trends for successful volunteer programs by attending ICOVA Conference annually and CCVP (formerly VCCI) meetings.• Act as Day of Show Producer and House Manager for various shows monthly, providing oversight and customer service for artists, patrons, staff and volunteers. • Perform event-related hospitality and administrative functions, such as advancing shows, creating and maintaining budgets, obtaining permits, fulfilling green room riders, updating concert databases, creating check requests, releasing ticketing holds, and completing ASCAP/BMI reports. Show less

• Venue Manager

  • Feb 2012 - Dec 2019

  In addition to all prior responsibilities as Volunteer Manager & Concert Produciton Coordinator; I am also responsible for managing all day of show event staff, volunteers, and security for OTSFM's venues including scheduling, hiring and training.



Foundations of Music

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Associate Board Member

  • 2011 - May 2019

  -Raise money several times throughout the year for the organization through various events. -Collect autographed items at several events that are auctioned off at our big fundraiser. -Worked with donation tracking site to update donor information, event items, monthly donations -Assisted with planning and execution of Music Mixer events and Rock N Roll Auction. -Raise money several times throughout the year for the organization through various events. -Collect autographed items at several events that are auctioned off at our big fundraiser. -Worked with donation tracking site to update donor information, event items, monthly donations -Assisted with planning and execution of Music Mixer events and Rock N Roll Auction.



Chicago Humanities Festival

• House Manager

  • Oct 2014 - Mar 2018

  • Responsibilities include: front of house operations and supervision of volunteers at festival programs; day-of training for volunteers; monitoring and managing festival crowds; managing ticketing and admissions in collaboration with box office manager; serving as liaison between CHF and festival audiences; and completing post-program reporting and evaluation. • Responsibilities include: front of house operations and supervision of volunteers at festival programs; day-of training for volunteers; monitoring and managing festival crowds; managing ticketing and admissions in collaboration with box office manager; serving as liaison between CHF and festival audiences; and completing post-program reporting and evaluation.



Pitchfork Music Festival

• Artist Hospitality Coordinator

  • 2011 - 2017

  • Responsibilities include: preparation and onsite execution of headliner hospitality; providing exceptional service to artists and their guests while onsite; specific rider fulfillment; and assuring artist satisfaction for positive brand image. • Responsibilities include: preparation and onsite execution of headliner hospitality; providing exceptional service to artists and their guests while onsite; specific rider fulfillment; and assuring artist satisfaction for positive brand image.



Hideout Block Party

• VIP/Artist Check-In

  • Sep 2011 - Sep 2015

  •Assure rider fulfillment, greenroom and hospitality area setup, artist and VIP check-in, distribution of event credentials, act as backstage security •Assure rider fulfillment, greenroom and hospitality area setup, artist and VIP check-in, distribution of event credentials, act as backstage security



Soldier Field

• United Club Floor Supervisor

  • Apr 2010 - Feb 2011

  • Oversaw operation of United Club level concessions, portables and special events. o Responsible for hiring and training employees, management of stand leaders and cashiers (100+ employees per event), inventory control, accurate financial accounting for all stands, post-game sales reports, supervised sanitation of facilities as well as opening and closing duties, ensured all stands and portables are staffed appropriately. Included all events year round: Bears games, concerts, weddings, etc. -Covered events included Kid Rock/Bon Jovi concert, Eagles/Keith Urban/Dixie Chicks, International soccer games, and all Bears games including preseason and Bears events. Show less



Jam Entertainment and Creative Services

• Intern

  • 2008 - 2008

  -Provided onsite support for various events including: Y-Me Breast Cancer Walk,Boys Scouts of America event, ZZ Top (Kraft Foods event at House of Blues Chicago), and Styx with special guest KoKo Taylor event (Vic Theatre) -Conducted research for various events, including Red Bull Flugtag -Provided onsite support for various events including: Y-Me Breast Cancer Walk,Boys Scouts of America event, ZZ Top (Kraft Foods event at House of Blues Chicago), and Styx with special guest KoKo Taylor event (Vic Theatre) -Conducted research for various events, including Red Bull Flugtag



4 fini

• Intern

  • 2007 - 2007

  -Provided office support leading up to and during Warped Tour 2007 -Coordinated worksheets and data entry for band and manager contacts, schedules, etc. -Monitored email account related to Warped Tour -Provided on-site assistance at several cities during Warped Tour -Provided office support leading up to and during Warped Tour 2007 -Coordinated worksheets and data entry for band and manager contacts, schedules, etc. -Monitored email account related to Warped Tour -Provided on-site assistance at several cities during Warped Tour