Experience

National University of Health Sciences

• United States
• Higher Education
• 100 - 200 Employee

• Senior Education Coordinator

  • Feb 2016 - Present

  National University's Lincoln College of Postprofessional, Graduate, and Continuing Education is dedicated to offering accredited postgraduate educational programs for health care providers to maintain up-to-date general practice expertise and to allow for clinical specialty advancement. • Established and manage the accounts of 70+ outside clients • Oversee the scheduling, licensing, and event planning of 500+ live, webinar, and online continuing education programs annually• Coordinate with state government and regulatory boards to maintain licensure and obtain continuing education approval• Supervise the logistics of facilities, equipment, and travel needs for all on-campus programs • Assist the Dean with the review and assessment of postgraduate courses, faculty performance, profit and loss, and student learning outcomes• Assess, strengthen, and implement internal systems for maximum productivity and efficiency• Developed, implemented, and maintain a relational database of assets, clients, courses, and students• Provide leadership to the postgraduate education coordinators, office administrator, and student aids ensuring on-time and successful completion of projects • Foster and sustain a positive, supportive environment for teaching, advising, service, and administration• Serve as a committee member on the Admissions, Homecoming, and Lecture and Cultural Affairs Committees Show less

• Education Coordinator

  • Apr 2014 - Feb 2016

  • Monitored and updated state government and regulatory board continuing education requirements• Oversaw the creation, distribution, and maintenance of postgraduate attendance records, transcripts, and license renewal documents • Reconciled course payments and daily department deposits• Cultivated and maintained the Postgraduate department's social media platforms (Facebook, Twitter, Instagram, LinkedIn, Tumblr)• Oversaw communications and advertising of postgraduate programs • Proctored board examinations• Served as Secretary to the Residency Committee Show less



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Representative | Subscriptions and Promotions Liaison

  • Feb 2012 - Mar 2014

  Groupon (NASDAQ: GRPN) is a global leader of local commerce and the place you start when you want to buy just about anything, anytime, anywhere. Groupon is redefining how traditional small businesses attract, retain and interact with customers by providing merchants with a suite of products and services, including customizable deal campaigns, credit card payment processing capabilities, and point-of-sale solutions that help businesses grow and operate more effectively. • Utilized skills in problem solving and clear communication to reach a quick resolutions • Acted as a main point of contact on subscriptions and promotions for front line customer service representatives • Served as the liaison between the customer service and software engineering departments to troubleshoot subscription and promotion issues for North America • Proactively worked toward limiting technical obstacles by gathering and assessing data • Supervised and trained temporary employees in their day-to-day operations while providing encouragement and guidance • Created materials for continued education to be distributed to temporary and full time customer service representatives Show less