Kaitlin McClung
Front Desk Supervisor at Arthritis & Sports | Orthopaedics, Physical Therapy, and Wellness- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
National Technical Honor Society
C.S. Monroe Technology CenterApr, 2011- Nov, 2024
Experience
-
Arthritis & Sports | Orthopaedics, Physical Therapy, and Wellness
-
United States
-
Medical Practices
-
1 - 100 Employee
-
Front Desk Supervisor
-
Sep 2017 - Present
• Oversees all administrative and logistics management for front desk operations, including supervision of an eight-person staff. • Manages daily intake, processing, and distribution of 150 to 180 in-person patients and 200 to 300 phone calls, providing key support to patients, providers, and department managers. • Leads monthly department meetings, providing updates on practice policy and implementing continuing education sessions for front desk staff. • Creates standard of procedures for front desk operations to improve workflow efficiency, including reducing time spent on phone calls, decreasing company costs, and eliminating unnecessary tasks. • Serves as the point of contact for all customer-service and intradepartmental conflicts – investigates and resolves all issues in a professional, efficient manner. • Responsible for department hiring, orientation, job training, and annual performance reviews. • Developed process for financially analyzing and collecting overdue account receivables, using Microsoft Excel to document monies collected and communicate these efforts to upper management • Independently troubleshoots and resolves IT-related issues. • Developed advanced proficiency in Nextgen software program. Show less
-
-
-
Blue Ridge Veterinary Associates
-
Purcellville, Virginia, United States
-
Guest Service Representative
-
Apr 2016 - Sep 2017
• Facilitated entry and departure of 40 to 60 animals into the kennel daily, completing necessary administrative paperwork and addressing client concerns and questions. • Managed patient records, ensuring medical history and vaccinations were up to date. • Acquired advanced proficiency in DVM and Infinity software programs. • Responsible for communicating patient status to clients and veterinary staff in a precise and compassionate manner. • Facilitated entry and departure of 40 to 60 animals into the kennel daily, completing necessary administrative paperwork and addressing client concerns and questions. • Managed patient records, ensuring medical history and vaccinations were up to date. • Acquired advanced proficiency in DVM and Infinity software programs. • Responsible for communicating patient status to clients and veterinary staff in a precise and compassionate manner.
-
-
-
Mason Cable Network
-
United States
-
Broadcast Media Production and Distribution
-
1 - 100 Employee
-
Production Manager/Scheduler
-
Sep 2012 - May 2015
• Managed 10 to 20 active volunteers per semester – coordinated volunteer schedules and hours, monitored task lists, and followed up on deliverables. • Supervised 3 to 4 student-produced network programs per semester. • Scheduled network programs on OtsAV TV Broadcaster software platform for the University’s cable network, including OSM original productions, student projects, and live events. • Conducted monthly workshops for students, teaching on a variety of media-production topics. • Implemented creative marketing strategies for the campus-wide cable network in conjunction with other OSM branches, including collaborative events with other campus organizations, class presentations, and social media posts and campus newspaper articles. • Developed experience in working with cameras, audio, and switches on live broadcast events. Show less
-
-
Education
-
2012 - 2015
George Mason University
Bachelor of Arts - BA, Communication and Media Studies -
2010 - 2012
C.S. Monroe Technology Center
Certification in Television Production & Digital Moviemaking, Cinematography and Film/Video Production
Community
