Client Success Manager l

• Sep 2023 - Present

Customer Success Manager

• Oct 2021 - Sep 2023

Serve as a consultant and internal advocate for 150 Tier I and II clients in several states, promoting customer satisfaction and success through product customization, planning, troubleshooting, and ongoing support Retain Book of Business through Business Reviews, monitoring client NPS, assessing product utilization, and helping organizations identify growth opportunities, upgrade product packages, set goals to increase participation, and reduce churn Work cross-functionally with teams internally to ensure clients are set up for success Knowledge of Salesforce, ChurnZero, Confluence, Jira, and Analytics Show less

Preschool Teacher

• Dec 2018 - Oct 2021

Observed growth within a 12-month timeline to adjust and modify educational development while monitoring student metrics Directed the planning and execution of day to day teaching methods to create an effective learning environment Delivered excellent communication with parents to keep them up to date on their child's progress Cultivated a safe and positive environment Conducted phone calls to obtain the needed information for paperwork Observed growth within a 12-month timeline to adjust and modify educational development while monitoring student metrics Directed the planning and execution of day to day teaching methods to create an effective learning environment Delivered excellent communication with parents to keep them up to date on their child's progress Cultivated a safe and positive environment Conducted phone calls to obtain the needed information for paperwork

Intern

• Aug 2017 - Mar 2018

Worked two months in their stateside office, two months overseas, and two months traveling the USA with their children's choir.Head of merchandise for the choir tour for two months. Maintained inventory, monitored sales, and ordered restock.Shared the vision and mission with others to grow the organization's influenceHelped prepare their yearly fundraising event by contacting sponsors and donors for their silent auctionTraveled as a chaperon of 22 children, keeping them on schedule and adhering to the day to day activities Show less

Missionary

• Aug 2014 - Dec 2017

Started a children's ministry in the local village. What began with twenty children has now grown to over 400.Assisted in the day to day routines and responsibilities of four different children's homes.

Retail Associate

• Oct 2016 - Sep 2017

Provided superior customer service to clients by addressing all questions and concerns with a great attitude Successfully handled visual merchandising, and worked to promote company vision. Brought forth an excellent track record of attendance and punctuality Worked with strong attention to detail and a keen eye for projects that need attention. Provided superior customer service to clients by addressing all questions and concerns with a great attitude Successfully handled visual merchandising, and worked to promote company vision. Brought forth an excellent track record of attendance and punctuality Worked with strong attention to detail and a keen eye for projects that need attention.