Kaitlin James
Product Manager at CourseHorse- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Product Manager (CPM)
Product SchoolApr, 2022- Nov, 2024
Experience
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CourseHorse
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United States
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Advertising Services
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1 - 100 Employee
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Product Manager
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Dec 2022 - Mar 2023
Owned website conversion rate -Led feature development and planning with UX and developer teams -Ran 10 customer interviews to determine the highest impact pain points -Created roadmap and prioritized feature design based on customer interviews, customer journey mapping, development feasibility, impact on website conversion rate and timeline to test and implement -Introduced product management structure and systems Owned product quality & CRM -Ran 11 A/B tests with email… Show more Owned website conversion rate -Led feature development and planning with UX and developer teams -Ran 10 customer interviews to determine the highest impact pain points -Created roadmap and prioritized feature design based on customer interviews, customer journey mapping, development feasibility, impact on website conversion rate and timeline to test and implement -Introduced product management structure and systems Owned product quality & CRM -Ran 11 A/B tests with email newsletter to improve CRM metrics -Increased NPS by 19% and product quality metric by 63% Show less Owned website conversion rate -Led feature development and planning with UX and developer teams -Ran 10 customer interviews to determine the highest impact pain points -Created roadmap and prioritized feature design based on customer interviews, customer journey mapping, development feasibility, impact on website conversion rate and timeline to test and implement -Introduced product management structure and systems Owned product quality & CRM -Ran 11 A/B tests with email… Show more Owned website conversion rate -Led feature development and planning with UX and developer teams -Ran 10 customer interviews to determine the highest impact pain points -Created roadmap and prioritized feature design based on customer interviews, customer journey mapping, development feasibility, impact on website conversion rate and timeline to test and implement -Introduced product management structure and systems Owned product quality & CRM -Ran 11 A/B tests with email newsletter to improve CRM metrics -Increased NPS by 19% and product quality metric by 63% Show less
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MiRus™
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United States
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Biotechnology Research
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1 - 100 Employee
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Lead R&D Engineer, Acting Product Manager
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Feb 2021 - Jul 2022
-Designed a new spinal implant and instrument system utilizing the MoRe Superalloy -Conducted customer discovery with users to gather product requirements and documented in the PRD -Created a roadmap and prioritized feature design of product based on timeline and customer journey mapping -Interviewed and surveyed customers in user design team to validate the product function and effectiveness -Designed a new spinal implant and instrument system utilizing the MoRe Superalloy -Conducted customer discovery with users to gather product requirements and documented in the PRD -Created a roadmap and prioritized feature design of product based on timeline and customer journey mapping -Interviewed and surveyed customers in user design team to validate the product function and effectiveness
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BD
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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R&D Engineer
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Aug 2020 - Feb 2021
-Created Product Specifications and documented in PRD for Non-invasive Urine Capture Device -Conducted A/B Testing with team during the Healthy Volunteer Study to evaluate usability and function of specific product features -Developed prototypes for Voice of Customer Sessions and incorporated customer interview feedback into design -Executed vacuum and pressure studies and tensile pull experiments to determine leakage rate and potential failure modes of product -Used SolidWorks to… Show more -Created Product Specifications and documented in PRD for Non-invasive Urine Capture Device -Conducted A/B Testing with team during the Healthy Volunteer Study to evaluate usability and function of specific product features -Developed prototypes for Voice of Customer Sessions and incorporated customer interview feedback into design -Executed vacuum and pressure studies and tensile pull experiments to determine leakage rate and potential failure modes of product -Used SolidWorks to create a Non-invasive Urine Capture Device tolerance stack, 3D renderings, and manufacturing fixtures Show less -Created Product Specifications and documented in PRD for Non-invasive Urine Capture Device -Conducted A/B Testing with team during the Healthy Volunteer Study to evaluate usability and function of specific product features -Developed prototypes for Voice of Customer Sessions and incorporated customer interview feedback into design -Executed vacuum and pressure studies and tensile pull experiments to determine leakage rate and potential failure modes of product -Used SolidWorks to… Show more -Created Product Specifications and documented in PRD for Non-invasive Urine Capture Device -Conducted A/B Testing with team during the Healthy Volunteer Study to evaluate usability and function of specific product features -Developed prototypes for Voice of Customer Sessions and incorporated customer interview feedback into design -Executed vacuum and pressure studies and tensile pull experiments to determine leakage rate and potential failure modes of product -Used SolidWorks to create a Non-invasive Urine Capture Device tolerance stack, 3D renderings, and manufacturing fixtures Show less
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NanoString Technologies, Inc.
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United States
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Biotechnology Research
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500 - 600 Employee
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Research Engineer
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Apr 2018 - Jun 2020
-Conduct and oversee all integration experiments on prototype Hyb&Seq instrument -Lead Chemistry team weekly meeting to align team on protocols, analysis procedures, and future experimental planning; train Chemistry team on all Hyb&Seq instrument protocols and analysis procedures -Develop experiments to evaluate and optimize reporter design, reporter hybridization time, ISH probe concentration, sample prep protocol development, readout design, and fiducial fixing methods -Analyze data… Show more -Conduct and oversee all integration experiments on prototype Hyb&Seq instrument -Lead Chemistry team weekly meeting to align team on protocols, analysis procedures, and future experimental planning; train Chemistry team on all Hyb&Seq instrument protocols and analysis procedures -Develop experiments to evaluate and optimize reporter design, reporter hybridization time, ISH probe concentration, sample prep protocol development, readout design, and fiducial fixing methods -Analyze data from all experiments with Python scripts, in Jupyter Notebooks, to assess quality of experiment and determine results
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Engineering Technician
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Apr 2018 - Dec 2018
-Reduced manufacturing time by 32.8% by implementing CNC drilling and batch processing -Developed QC assay to evaluate nanoarray surface functionalization and target loading efficiencies -Evaluated nanoarray stability by conducting 6-week DOE stability study -Utilize SolidWorks, laser cutting, and prototyping to design new cartridges and tools to increase experiment set up efficiency and ease
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The Wallace H. Coulter Department of Biomedical Engineering at Georgia Tech and Emory University
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United States
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Biotechnology Research
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100 - 200 Employee
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Undergraduate Research Assistant
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Jan 2016 - May 2017
-Undergraduate Research Assistant in Dr. Ajit Yoganathan’s Cardiovascular Fluid Mechanics Lab -Experiment on Mitral Valve of ovine and porcine hearts; reconfigure MitraClips to reduce Ischemic Mitral Regurgitation -Design and prototype new components of the Georgia Tech Heart Simulator utilizing advanced SolidWorks skills -Utilize imaging software to analyze the physiological environment of the Mitral Valve -Undergraduate Research Assistant in Dr. Ajit Yoganathan’s Cardiovascular Fluid Mechanics Lab -Experiment on Mitral Valve of ovine and porcine hearts; reconfigure MitraClips to reduce Ischemic Mitral Regurgitation -Design and prototype new components of the Georgia Tech Heart Simulator utilizing advanced SolidWorks skills -Utilize imaging software to analyze the physiological environment of the Mitral Valve
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United Sciences, LLC
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Biomedical Engineering Intern
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May 2016 - Aug 2016
-Led and developed an efficient and effective manufacturing process for Bluetooth headphone product using prototyping and soldering skills -Utilized advanced SolidWorks skills to design microphone port geometry for The Aware -Developed a tool to be used with the AeroScan product using SolidWorks and tolerance stacking skills to allow for the device to be used on Bell Helicopter’s products -Led and developed an efficient and effective manufacturing process for Bluetooth headphone product using prototyping and soldering skills -Utilized advanced SolidWorks skills to design microphone port geometry for The Aware -Developed a tool to be used with the AeroScan product using SolidWorks and tolerance stacking skills to allow for the device to be used on Bell Helicopter’s products
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Spinal Elements
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Product Development Engineer Intern
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Jan 2015 - Dec 2015
-Re-engineered, conducted a force analysis, and calculated a tolerance stack for an instrument system used to correct spinal deformities such as scoliosis and spondylolisthesis and can also be used with a pedicle screw system -Utilized advanced SolidWorks skills to incorporate poly-axial screws into a lateral plate screw fixation system -Re-designed self-locking cervical plate clips to allow increased ease of implantation and a simplified surgical procedure -Merged cervical implant… Show more -Re-engineered, conducted a force analysis, and calculated a tolerance stack for an instrument system used to correct spinal deformities such as scoliosis and spondylolisthesis and can also be used with a pedicle screw system -Utilized advanced SolidWorks skills to incorporate poly-axial screws into a lateral plate screw fixation system -Re-designed self-locking cervical plate clips to allow increased ease of implantation and a simplified surgical procedure -Merged cervical implant with screws into one standalone system to prevent migration of implant and minimize surgery time Show less -Re-engineered, conducted a force analysis, and calculated a tolerance stack for an instrument system used to correct spinal deformities such as scoliosis and spondylolisthesis and can also be used with a pedicle screw system -Utilized advanced SolidWorks skills to incorporate poly-axial screws into a lateral plate screw fixation system -Re-designed self-locking cervical plate clips to allow increased ease of implantation and a simplified surgical procedure -Merged cervical implant… Show more -Re-engineered, conducted a force analysis, and calculated a tolerance stack for an instrument system used to correct spinal deformities such as scoliosis and spondylolisthesis and can also be used with a pedicle screw system -Utilized advanced SolidWorks skills to incorporate poly-axial screws into a lateral plate screw fixation system -Re-designed self-locking cervical plate clips to allow increased ease of implantation and a simplified surgical procedure -Merged cervical implant with screws into one standalone system to prevent migration of implant and minimize surgery time Show less
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Piedmont
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United States
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Hospitals and Health Care
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700 & Above Employee
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Lead Intern in Office of Research
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May 2014 - Jul 2014
-Collaborated with lab analyst to redistribute samples of body fluids to research agencies across the country. -Observed surgeries and interacted with doctors in OR where da Vinci robot was used -Communicated with the representative for the da Vinci Surgical System on improvements to the design -Computed budget analysis data for all Oncology, Pulmonary, and Cardiovascular research studies through Piedmont -Used Microsoft Access, Echo, and Reveal programs while inputting… Show more -Collaborated with lab analyst to redistribute samples of body fluids to research agencies across the country. -Observed surgeries and interacted with doctors in OR where da Vinci robot was used -Communicated with the representative for the da Vinci Surgical System on improvements to the design -Computed budget analysis data for all Oncology, Pulmonary, and Cardiovascular research studies through Piedmont -Used Microsoft Access, Echo, and Reveal programs while inputting financial, clinical, and patient information Show less -Collaborated with lab analyst to redistribute samples of body fluids to research agencies across the country. -Observed surgeries and interacted with doctors in OR where da Vinci robot was used -Communicated with the representative for the da Vinci Surgical System on improvements to the design -Computed budget analysis data for all Oncology, Pulmonary, and Cardiovascular research studies through Piedmont -Used Microsoft Access, Echo, and Reveal programs while inputting… Show more -Collaborated with lab analyst to redistribute samples of body fluids to research agencies across the country. -Observed surgeries and interacted with doctors in OR where da Vinci robot was used -Communicated with the representative for the da Vinci Surgical System on improvements to the design -Computed budget analysis data for all Oncology, Pulmonary, and Cardiovascular research studies through Piedmont -Used Microsoft Access, Echo, and Reveal programs while inputting financial, clinical, and patient information Show less
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Education
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2012 - 2017
Georgia Institute of Technology
Bachelor of Science (B.S.), Biomedical/Medical Engineering -
2022 - 2022
Product School
Certified Product Manager
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