Experience

KJUS | Worldwide

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Customer Service and Corporate Sales Representative

  • Apr 2023 - Present

• Customer Service Representative

  • Oct 2019 - Apr 2023

  Customer Service RepresentativeProvide support & solutions for all accounts of three territory managersEducate and facilitate inbound & outbound orders for e-commerce customersAnalyze inventory reports to provide timelines for inbound sales trends for sales representativesDeliver monthly warranty report to management and design team to facilitate any design updatesDesigned and deployed an innovative warranty process to monetize returns & reduce turnaround timesWork cross functionally with sales and marketing to achieve common goals of increased client experience and further salesCorporate Sales RepresentativePoint of contact for all corporate accounts with end-to-end sales processDevelop & foster relationships with prospective & existing corporate clientsDemonstrated growth in revenue and account acquisition Show less



Sierra Trading Post

• Senior Merchandise Assistant

  • Jun 2019 - Oct 2019

  Assist in Men and Women's Performance Footwear and Women's Performance ApparelTroubleshoot, communicate, and direct cross functional teams in any challenges associates with categoryCommunicate and maintain relationships with 50+ vendorsAssist buyers with reporting and data analysisAnalyze and present sales performance to leadershipResearch selling trends to inform buyer of strategic purchases Lead monthly topical training sessions for MA team with curated agenda Develop effective training procedure for new hiresResponsible for on-boarding and conducting training's for new hiresManage purchase orders in a timely and accurate order Show less

• Merchandising Assistant

  • Apr 2016 - May 2019

  Assisted in cycling hard and soft goods, fitness gear, hosiery, and children's apparelImplemented new system processes to decrease order entry errorsMonitored late shipments on weekly bases for accurate inventory flowMediated sample request between STP samples team and vendorManaged purchase orders

• Merchandising Intern

  • Jan 2016 - Apr 2016

  Exposed to all aspects in the merchandising department. I assisted with the buying assistant position, retail planning position, and merchandise planning position. Buying Assistant:Entered purchase orders into data base while confirming orders with vendors.Made necessary corrections to maintain the continuous flow between departments Retail Planning: Monitored current store inventory levels, current selling trends, and seasonal transitions of merchandiseObserved current stores product turnover rate and saw what was selling and what wasn't selling and thus adjusted prices accordingly Merchandise Planning:Exposed to the open to buy processExamined inventory reports and analysed trendsObserved the relationship between buyer and planner Show less

• Sales Associate

  • Jan 2015 - Dec 2015

  Assisted and educated clients on the best type of product they should purchaseMaintained a presentable sales floor Assisted in handling new merchandise for sales floor Created displays for visual appeal