Experience

CLEAR (clearme.com)

• United States
• Consumer Services
• 700 & Above Employee

• Operations Manager

  • Jun 2023 - Present

  Spent 80% of time on the floor in a customer-facing environment at the airport, ensuring adherence to CLEAR and TSA policies with the highest levels of security and integrity. Managed day-to-day operations of a team of Ambassadors utilizing CLEAR technology for airport security, customer service, and sales, leading to increased enrollments and revenue. Supported an open and exciting work environment, fostering creativity, innovation, and career advancement for all team members. Coached, mentored, and trained the team, achieving sales and customer service goals through effective coaching, contests, and recognition. Analyzed key metrics, customer feedback, and direct "on the floor" observations, making informed decisions to continuously improve team performance. Represented CLEAR throughout the airport, TSA, and airline community, maintaining strong relationships, and promoting the brand. Managed member feedback and delivered timely responses to survey respondents. Executed weekly schedules, security checkpoint assignments, PTO allocation, and timesheet accuracy. Designed and implemented behaviour and attendance tracking tools to ensure compliance. Through partnerships with legal and human resources, delivered terminations and corrective actions. Show less



Removery

• United States
• Consumer Services
• 100 - 200 Employee

• Lead Sales Consultant

  • Jan 2022 - Jun 2023

  In this current role, I foster long-term business relationships within the industry and established personal protocols to recover lost sales. I steer efforts in developing growth opportunities within existing clients, implementing unique approaches to sales, and overseeing daily client communications. A small section of my achievements comprises: ● Generated new leads from opportunities by evaluating company records. ● Utilized custom approach to fulfil client requirements as well as performed community outreach to build client base. ● Exceeded quarterly actual sales $200K, realized sales exceed $500K. ● Negotiated $70K+ loan agreements for clients. ● Achieved 130%-180% to sales target on monthly basis by delivering exceptional performance. Show less



Ulta Beauty

• United States
• Retail
• 700 & Above Employee

• Retail Operations Manager

  • Jan 2021 - Jan 2022

  Here, I evaluated employee performance trends to customize coaching and boost loyalty conversion. I have managed hiring procedures completely from application to training. I have performed interim General Manager duties, established training process, and organized recruiting through iCIMS. A small section of my achievements comprises: ● Enhanced overall performance by delivering strategic training to teams based on 30 members. ● Achieved desired goals by conducting hiring events to source applicants. Attained targeted goals by scheduling and conducting interviews with potential candidates. ● Steered efforts in redesigning physical inventory organization and accomplishing I9 tax process with candidates. ● Decreased inventory inaccuracies preventing estimated loss of $50K quarterly. ● Attained recognition as Top performer in location for credit card applications each quarter. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Sep 2017 - Jun 2021

  In this role, I served as sole leader in store to deliver exceptional performance. I have examined and delivered accurate reports on violations of company policy. A small section of my achievements comprises: ● Increased consistent KPIs quarterly by performing numerous tasks. ● Performed numerous typical duties, such as taking orders through POS system, tendering transactions, servicing/cleaning equipment, and maintaining food safety standards. ● Oversaw predictive orders for supplies, maintained inventory counts, managed safe accounts, daily deposits, structured employee deployment for shift typically 10+employees, directed employee training program, and assisted in internal promotion hiring/interview/training new supervisors. Show less



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Team Lead

  • Jul 2015 - Aug 2017

  In this role, I presented quality, dependable management information to senior stakeholders and leadership for enabling strategic decision-making. I have directed compliance measures in closing duties. A small section of my achievements comprises: ● Performed standard food service duties, such as taking orders via POS, managing bakery stock, predicting sales volume to bake product, verifying till amounts before and after shift, cleaning and food safety, and completing large scale catering orders. ● Conducted closing tasks, deployed employees to ensure best coverage, authorized discounts, accomplished weekly cleanings, oversaw food donations process, count remaining product at close to adjust inventories for the next day by acting as a lead. Show less