Senior Consultant

• Aug 2021 - Present

Consultant

• Aug 2019 - Jul 2021

Project Manager

• Jul 2018 - Jul 2021

Project management - • Plan and implement projects• Help define project scope, goals, and deliverables• Identify project risks and recommend appropriate resolutions• Manage resource assignment, work allocation, software, and hardware requirements for project• Ensure project execution within defined budget and timelines• Manage and create schedule, project timeline, deliverables, and scope changes• Conduct regular project status meetings with project team and track deliverables• Present to Stakeholders reports on progress as well as problems and solutions• Evaluate and assess result of projectKnowledge management and communications support -• Manage design and implementation of knowledge management system• Interact with key stakeholders to determine content roadmap and prioritization• Develop, maintain, and publish governance processes• Ensure consistent quality and efficient delivery of content• Draft, edit, review, and publish technical documentation and related content• Coordinate communications for Business Management department• Draft firm-wide communications; such as, emails, announcements, newsletters, and presentations• Research, analyze, and disseminate related business topicsData and Cyber-security - • Project managed SOC 2 audit • Project managed DPR audit • Implemented ESET Cyber-security training throughout firmBusiness analysis and administrative support -• Coordinate and resolve internal service requests• Support Business Management team• Assist billable consulting staff as directed by the Senior Director of Operations• Work independently and closely with team members to accomplish daily tasks• Support inventory and order management• Provide cross-team support to People, Go-to-Market, and Account Management

Internal Projects Specialist

• Jan 2018 - Aug 2019

• Owner of Freshdesk Knowledge Base Solution Center• Project Manager of internal projects and affairs • Human Resources administration support

Server

• Oct 2016 - May 2017

Server and Cocktail waitress • Gained skills in food preparation and service • Acquired knowledge and experience in fine dining • Organized customers, servers, and takeout orders • Able to work efficiently and successfully in a fast-past environment Certifications: • California RBS Alcohol Server Permit • California Food Handler Card Server and Cocktail waitress • Gained skills in food preparation and service • Acquired knowledge and experience in fine dining • Organized customers, servers, and takeout orders • Able to work efficiently and successfully in a fast-past environment Certifications: • California RBS Alcohol Server Permit • California Food Handler Card

Associate

• Sep 2015 - Nov 2016

• Developed strong customer service skills through communication and organization • Cultivated successful relationships with customers and vendors to drive consistent sales • Worked with University staff and sales team to exceed company daily revenue goals • Ensured a comfortable and successful work environment for employees and customers • Developed strong customer service skills through communication and organization • Cultivated successful relationships with customers and vendors to drive consistent sales • Worked with University staff and sales team to exceed company daily revenue goals • Ensured a comfortable and successful work environment for employees and customers

Legal Assistant

• Jun 2010 - Oct 2014

• Focused on law surrounding wills, trusts, and deeds • Developed office administrative skills and organized meetings between clients • Account management internally and with various counties • Assisted in developing and managing client profiles with Microsoft Excel and Word • Focused on law surrounding wills, trusts, and deeds • Developed office administrative skills and organized meetings between clients • Account management internally and with various counties • Assisted in developing and managing client profiles with Microsoft Excel and Word