Experience

HUBS

• Finland
• Higher Education
• 1 - 100 Employee

• Senior Lecturer & Coach @ HUBS Tampere Universities

  • Jan 2021 - Present

  Senior Lecturer and Entrepreneur Coach at HUBS (Tampere University of Applied Sciences & Tampere University) entrepreneurship and innovation services. Responsibilities include our pre-incubator program From idea to Startup & international partnerships. Senior Lecturer and Entrepreneur Coach at HUBS (Tampere University of Applied Sciences & Tampere University) entrepreneurship and innovation services. Responsibilities include our pre-incubator program From idea to Startup & international partnerships.



Uudistamistoimisto Kokko

• Founder, Coach

  • Apr 2021 - Present

  Do you want to renew your organization's strategy, culture, operations, and competencies sustainably and holistically, in a customer-centric way? I'm here to help and willing to share my almost 20 years of experience in organizational development, coaching, and staff training. I believe in an active human-to-human partnership, where each training and coaching program is carefully designed together with the client to meet the needs and goals of the organization. Business consulting and coaching, staff training sessions and facilitating services in customer experience, customer service, employee experience, change management, business coaching, facilitative leadership, virtual facilitation, design thinking, service design, agile development methods - you name it, we can do it. Please have a look at LinkedIn Recommendations section down below to see how my partners have been describing their experiences about my way of working and our collaboration.



Rastor-instituutti

• Finland
• Education Administration Programs
• 100 - 200 Employee

• Specialist and Visiting Lecturer

  • Aug 2019 - Apr 2021

  Specialist and Visiting Lecturer in Customer Experience, Service Design, Product and Services Development, Human Resources Development, Organizational Communication and Public Relations Specialist and Visiting Lecturer in Customer Experience, Service Design, Product and Services Development, Human Resources Development, Organizational Communication and Public Relations



JAMK University of Applied Sciences

• Finland
• Higher Education
• 500 - 600 Employee

• Lecturer

  • Apr 2019 - Jan 2021

  Lecturer in School of Business. Service Design, Service Management, Customer Experience Management, Leadership, Human Resources Management, Responsible Business Concepts, Sustainable Gastronomy. Lecturer in School of Business. Service Design, Service Management, Customer Experience Management, Leadership, Human Resources Management, Responsible Business Concepts, Sustainable Gastronomy.



Careeria

• Finland
• Education Administration Programs
• 100 - 200 Employee

• Specialist & Visiting Lecturer

  • Apr 2020 - Dec 2020

  Specialist and Visiting Lecturer in Customer Experience & Service Design, Product and Services Development. Specialist and Visiting Lecturer in Customer Experience & Service Design, Product and Services Development.



Freelancer

• Professional Freelancer

  • Mar 2019 - Dec 2020

  Development projects, teaching, staff training, coaching, customer experience consulting, key-note speaking, food and wine consulting, wine tastings, service design. Development projects, teaching, staff training, coaching, customer experience consulting, key-note speaking, food and wine consulting, wine tastings, service design.



Tampere University of Applied Sciences

• Finland
• Higher Education
• 500 - 600 Employee

• Masters Student

  • Jan 2019 - Feb 2019



Alko Oy

• Finland
• Retail
• 500 - 600 Employee

• Training Manager

  • Mar 2014 - Dec 2018

  Staff training concept and planning, development of training methods. Leadership role in in-house Staff Trainer team. Versatile competency development tasks (marketing, communications, events, digi-projects) with business, HR and external partners. Several Project Manager duties, eg. Product Owner role in agile in-house digital application project done by using service design methodology. Collaboration with Area Managers and Store Managers.

• Product Specialist / Staff Trainer

  • Dec 2006 - Mar 2014



Alko Oy

• Finland
• Retail
• 500 - 600 Employee

• Sales Person / Staff Trainer

  • Jun 2003 - Jun 2006



Royal Ravintolat Oy

• Finland
• Restaurants
• 1 - 100 Employee

• Manager trainee, bartender

  • Mar 2002 - Nov 2002

  Hectic work in one of the most popular bar and nightclub in Helsinki at that time. Hectic work in one of the most popular bar and nightclub in Helsinki at that time.



Pirkanmaan Osuuskauppa

• Finland
• Retail
• 200 - 300 Employee

• Waitress

  • Jun 1999 - Dec 2001

  Waitress and bartender work (while studying) at casual bistros like Memphis West Waitress and bartender work (while studying) at casual bistros like Memphis West



Henry's Cafe Bar

• United Kingdom
• Restaurants

• Bartender

  • Feb 2000 - Jun 2000

  Bartender work at busy cocktail bar in Covent Garden, central London Bartender work at busy cocktail bar in Covent Garden, central London