Kaisa Larson

Support Engineer (QA Analyst and Customer Success) at BUNDLAR
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Contact Information
us****@****om
(386) 825-5501
Location
Chicago, Illinois, United States, US
Languages
  • Spanish Professional working proficiency
  • Chinese Limited working proficiency

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Latt Vines

Kaisa has a great work attitude, is technically inclined, pays close attention to detail, and volunteers for projects that others were hesitant to take on. When the company experienced a loss of staff, Kaisa stepped in to make sure our clients received the support they needed, going as far as organizing the recruitment of additional technical help through Upwork to fill gaps in the skills we had in the company to serve our clients' needs.

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Credentials

  • CELTA
    Teaching House

Experience

  • BUNDLAR
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Engineer (QA Analyst and Customer Success)
      • Apr 2023 - Present

      • Investigate and troubleshoot customer issues, providing timely and effective solutions• Manage multiple Jira boards to track bugs, engineering tickets, and customer support inquiries• Collaborate with engineering team to prioritize bugs and feature requests based on feasibility, user needs, and value to the company• Coordinate with non-technical teams to gather feedback and ensure alignment on product updates and releases• Plan and approve software releases, ensuring timely and effective communication to all stakeholders Show less

    • QA Analyst
      • Jul 2022 - Apr 2023

      • Responsible for implementing automation framework in Cypress• Developed and implemented full end-to-end regression for automation suite, resulting in 45% reduction in manual testing time and 100% increase in test coverage• Collaborated with the development team to identify and resolve critical bugs, resulting in a 25% reduction in customer reported issues

  • Kaplan International Languages
    • United Kingdom
    • Language Schools
    • 500 - 600 Employee
    • Instructor
      • Sep 2018 - Nov 2021

      • Instruct diverse adult learners in English language acquisition, effectively adapting to their unique abilities and backgrounds. • Documentation: developed comprehensive lesson plans independently and in accordance with institutional requirements. • Identify and address student challenges, providing personalized guidance in complex grammatical and functional concepts. • Collaborate with other instructors to ensure seamless integration of students' educational experience. • Utilize a wide range of visual and audiovisual aids, such as SMART Board, PowerPoint, and media players, to enhance learning outcomes. • Evaluate students' progress and skill levels, devising effective plans for their continuous development. Show less

  • Horticulture Consulant
    • Portland, Oregon Area
    • Small Business Owner
      • 2016 - 2018

      • Managed team of employees, overseeing establishment, maintenance of multiple properties, while resolving conflicts and promoting a harmonious work environment. • Created efficient agronomic infrastructure and executed collaborative seasonal plans for external organizations, enhancing operational success. • Negotiated contracts with clients, ensuring mutual benefits, and empowered them through education on constructing water management, lighting/electrical, and climate control systems. • Managed team of employees, overseeing establishment, maintenance of multiple properties, while resolving conflicts and promoting a harmonious work environment. • Created efficient agronomic infrastructure and executed collaborative seasonal plans for external organizations, enhancing operational success. • Negotiated contracts with clients, ensuring mutual benefits, and empowered them through education on constructing water management, lighting/electrical, and climate control systems.

  • BRL LANDesign
    • Chicago, Illinois, United States
    • Project Coordinator
      • 2015 - 2016

      • Successfully implemented efficient systems for job scheduling, sourcing, billing, and tax management while also fostering positive and informative communication with clients, ensuring their utmost satisfaction. • Led development, implementation, and comprehensive training for tailored IT system and effective software utilization. • Successfully implemented efficient systems for job scheduling, sourcing, billing, and tax management while also fostering positive and informative communication with clients, ensuring their utmost satisfaction. • Led development, implementation, and comprehensive training for tailored IT system and effective software utilization.

  • Groupon
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Market Researcher
      • 2014 - 2015

      • Engaged in merchant outreach, providing support and fostering market engagement. • Collected and confirmed market information for a recently launched product, contributing to informed decision-making, while optimizing research procedures for enhanced efficiency. • Engaged in merchant outreach, providing support and fostering market engagement. • Collected and confirmed market information for a recently launched product, contributing to informed decision-making, while optimizing research procedures for enhanced efficiency.

  • State of Illinois
    • Government Administration
    • 700 & Above Employee
    • Help Desk Attendant
      • Jan 2014 - Sep 2014

      • Provided technical support (tier 1 / tier 2) for all issues relating to the procurement systems used by the state of Illinois (Remedy, IGPS, etc.) • Prepared and standardized systems for transition to unified and nationally-compliant program • Planned and implemented of overhaul of the call center’s archival system • Provided technical support (tier 1 / tier 2) for all issues relating to the procurement systems used by the state of Illinois (Remedy, IGPS, etc.) • Prepared and standardized systems for transition to unified and nationally-compliant program • Planned and implemented of overhaul of the call center’s archival system

  • J. Gumbo's
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Shift Manager
      • Jan 2013 - Dec 2013

      • Maintained health code standard conditions, misc. customer service • Monitored profit and inventory and maintained electronic records • Trained of new employees and supervision of all staff • Social media promotion, organization of outside events (catering, etc.) • Maintained health code standard conditions, misc. customer service • Monitored profit and inventory and maintained electronic records • Trained of new employees and supervision of all staff • Social media promotion, organization of outside events (catering, etc.)

  • Circle K
    • Retail
    • 700 & Above Employee
    • Cashier
      • Jul 2011 - Dec 2013

      • Customer service, cleaning, training of new staff (Ruby POS system) • Class C certification for emergency management • Inventory management and sales tracking • Customer service, cleaning, training of new staff (Ruby POS system) • Class C certification for emergency management • Inventory management and sales tracking

Education

  • University of Illinois at Urbana-Champaign
    Bachelor's degree, Linguistics
    2009 - 2012
  • Lincoln Land Community College
    Associate's degree, Communications
    2006 - 2009
  • Illinois Mathematics and Science Academy
    2003 - 2005

Community

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