Experience

Neptune Flood Insurance

• United States
• Insurance
• 1 - 100 Employee

• Licensed CSR

  • 2020 - Present

  2-20 acquired 03/21; currently licensed in 48 states (excluding KY & AK) Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems and cancellations. Flood specialist: FEMA Risk Rating 2.0 - Claims - Sales. Show less



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Manager

  • 2020 - 2020

  Establish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits Handle staff discipline issues and manage customer dissatisfaction. Open and close the store, handling money set-up and deposits as well as ensuring store cleanliness and security. Establish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits Handle staff discipline issues and manage customer dissatisfaction. Open and close the store, handling money set-up and deposits as well as ensuring store cleanliness and security.



DoorDash

• United States
• Software Development
• 700 & Above Employee

• Delivery Driver

  • Aug 2017 - 2020

  Delivered food via efficient routes or per customer specifications. Acted as a mediator to resolve all customer complaints. Protected the company's assets by maintaining organized, safe, and clean work areas; complying with safety and security standards at all times. Delivered food via efficient routes or per customer specifications. Acted as a mediator to resolve all customer complaints. Protected the company's assets by maintaining organized, safe, and clean work areas; complying with safety and security standards at all times.



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Pharmacy Technician

  • Jan 2016 - Jul 2017

  Worked in the Pharmacy under the direct supervision of the Pharmacist on duty. Dispensed medication in an efficient and timely manner. Answered customer inquiries and resolved issues promptly. Negotiated with insurance companies on the customer's behalf. Worked in the Pharmacy under the direct supervision of the Pharmacist on duty. Dispensed medication in an efficient and timely manner. Answered customer inquiries and resolved issues promptly. Negotiated with insurance companies on the customer's behalf.