Experience

Stats NZ

• New Zealand
• Information Services
• 700 & Above Employee

• Data Wrangler

  • Jan 2023 - Present



Parkable

• New Zealand
• Technology, Information and Internet
• 1 - 100 Employee

• Data Scientist

  • Feb 2022 - Jun 2022

  -In charge of running tests and providing adjustments for the Parkable Language model – an AI Dialogue System to collect basic data and react accordingly to help solve uusers’issues or needs. -Performed data extraction of unstructured data from various sources like CRM platform and storage bucket using python. -Sourcing missing data if applicable. - Employed data transformation techniques to perform textual data cleaning that has been cleaned and scaled for the NLU model. - Employed unsupervised learning algorithm using python to perform segmentation of textual data of custom tickets. -Collaborating with the Customer Service Department to identify the most asked questions. - Architected and developed the conversational flows conversational chatbot for customer support. - Monitored Intent and Entity recognition to develop and optimise chatbots dynamic dialogue by using Google Dialogflow. -Training the language model to improve answer accuracy and relevancy by running different tests. - Delivered End-to-end conversational AI chatbot solution to support customer care team and automate resolution of customer requests. -Cooperate with Development Team to implement the Google Dialogflow to Parkable API and test the compatibility and fluency of use. Show less