Solutions Delivery Engineer

• Apr 2022 - Present

Senior System Engineer

• Mar 2022 - Mar 2022

Projects Delivery Engineer

• Dec 2020 - Mar 2022

System Engineer

• Feb 2018 - May 2020

System Engineer

• Jun 2017 - Dec 2017

Primary role at Cymax was Level 3 Support including Project delivery. Supporting hundreds of clients across a broad range of industries including law, accounting, education, distribution, real estate, manufacturing, mining, construction, retail, engineering and not for profit. Primary role at Cymax was Level 3 Support including Project delivery. Supporting hundreds of clients across a broad range of industries including law, accounting, education, distribution, real estate, manufacturing, mining, construction, retail, engineering and not for profit.

Systems Engineer

• Feb 2012 - Jun 2017

As a member of the Technical Service Team my role varied from providing 3rd level support to Project lead in various small to medium sized projects including the following: * Office 365 Migrations * VMware vCenter and ESXi 4/5/6 Installation and upgrades * Windows Server upgrades 2003 /2008 R2 / 2012 / 2016 * SBS Server Migrations 2003 / 2008 /2011/ Essentials 2012 / 2016 * Exchange upgrade from 2003, 2007, 2010, 2013 and 2016 * Backup and Restore with Backup Exec and Veeam * Server Health Audits * 3rd Party Application Upgrades

Systems Engineer

• Jul 2010 - Dec 2011

My main role was working on Projects i.e scoping, building and implementation of Windows 2008 R2 in a virtualized server environment. Project upgrades of MYOB and Server Hardware. My role also included 2nd level support escalation for the help desk engineers. My main role was working on Projects i.e scoping, building and implementation of Windows 2008 R2 in a virtualized server environment. Project upgrades of MYOB and Server Hardware. My role also included 2nd level support escalation for the help desk engineers.

Desktop Refresh technician

• Apr 2010 - Jul 2010

My role included the migration of Windows XP to Windows 7 platform. Also the disposal of IT equipment using the 3 pass wipe before equipment was disposed of. My role included the migration of Windows XP to Windows 7 platform. Also the disposal of IT equipment using the 3 pass wipe before equipment was disposed of.

Systems Administrator

• Aug 2004 - Feb 2009

My role at Mondiale consisted of a variety of jobs from network design and implementation down to desktop troubleshooting. My main role was to maintain and support the network infrastructure which included our main office and two branch offices in Wellington and Christchurch. The network consisted of 200 Windows XP client workstations, 12 Windows 2003 Servers and 37 Network Printers My role at Mondiale consisted of a variety of jobs from network design and implementation down to desktop troubleshooting. My main role was to maintain and support the network infrastructure which included our main office and two branch offices in Wellington and Christchurch. The network consisted of 200 Windows XP client workstations, 12 Windows 2003 Servers and 37 Network Printers

Field Engineer

• May 2002 - Aug 2004

In brief summary, my duties consisted of liaising with the IT Manager as a Field Engineer to ensure that all objectives and tasks were met and completed on time. I took on the responsibility of supporting and troubleshooting 12 sites consisting of 400 users’ nation wide and 20 financial Staff in Australia; maintaining 8 onsite and 2 remote servers. My main strengths include Server Administration and troubleshooting client desktop faults. I also had the opportunity to interact with the office and warehouse staff, to ensure system requirements were satisfactory.

Network Administrator

• Feb 2001 - Oct 2001

At Gen-I I took on a position involving network administration. Working in the LAN Administration & Online team on the Air New Zealand network, we were responsible for providing and supporting business critical applications; remote fault resolution; supporting/administering all aspects of user profiles and grey area diagnostics for up to 8,000 users and adhering to strict SLA’s. I often worked on high profile & sensitive requests, alongside senior engineers & project managers. At Gen-I I took on a position involving network administration. Working in the LAN Administration & Online team on the Air New Zealand network, we were responsible for providing and supporting business critical applications; remote fault resolution; supporting/administering all aspects of user profiles and grey area diagnostics for up to 8,000 users and adhering to strict SLA’s. I often worked on high profile & sensitive requests, alongside senior engineers & project managers.

Computer Technician

• Aug 1996 - Aug 1996

Computer Assembly Installation of Computer components. Computer Assembly Installation of Computer components.