Kailyn Yeung

Housing Officer at Hong Kong Housing Authority
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Contact Information
us****@****om
(386) 825-5501
Location
Kowloon, Hong Kong SAR, HK
Languages
  • Korean Limited working proficiency
  • Cantonese Native or bilingual proficiency
  • Mandarian Full professional proficiency
  • English Full professional proficiency
  • French Elementary proficiency

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Bio

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Credentials

  • DGA
    THE GEMMOLOGICAL ASSOCIATION OF GREAT BRITAIN
    Mar, 2015
    - Nov, 2024

Experience

  • Hong Kong Housing Authority
    • Hong Kong
    • Architecture and Planning
    • 300 - 400 Employee
    • Housing Officer
      • Jun 2015 - Present

      -Perform Tenancy Managemnt and Propoerty Management, such as: -Undertake letting and re-letting of domestic units and carry out duties relating to the mass intake of tenants in new estates. -Met with housing residents to answer questions, address concerns and clarify policies and procedures. -Closely monitor the rent arrears -Conducted home and apartment inspections to identify safety issues and needed repairs. -Monitor day-to-day maintenance works, security and cleansing services -Assist senior to prepare estate annual budget and control expenditure -Liaise with tenants, building works and building services Teams, maintenance contractors regarding the repairs and maintenance works -Prepare monthly rent reconciliation statement -Perform surprise check on security guard during non-office hour -Assist in shroff office when necessary -Assist in conducting research to facilitate handling of land matters and provision of advice on government leases and Deeds of Mutual Covenants -Assist in preparation of sales brochures for projects Coordinated with Social Welfare Department to provide housing to underprivileged. Show less

  • Census and Statistics Department, HKSAR
    • Hong Kong
    • Government Administration
    • 1 - 100 Employee
    • Assistant Clerical Officer
      • Nov 2013 - Jun 2015

      -Provided clerical support, addressing routine and special requirements. -Conducted manifest (transport) checking -Prepared and issue declaration notices or ship queries in respect of the outstanding consignments - Kept records of work and filed the documents when required. -Provided clerical support, addressing routine and special requirements. -Conducted manifest (transport) checking -Prepared and issue declaration notices or ship queries in respect of the outstanding consignments - Kept records of work and filed the documents when required.

  • Well Born Real Estate Management Limited
    • Real Estate
    • 1 - 100 Employee
    • Assistant Property Officer
      • Aug 2012 - Nov 2013

      -Assisted in procurement of office furniture and equipment, store, printing offorms and inventory control-Registered, prepared review appointment letters and kept relevant records.-Compiled general applications statistics during and after the sale period.-Carried out flat selection and explain to purchasers the terms and conditionsof the guidelines and the relevant undertakings, and witness the signing of documents.-Dealt with correspondence, complaints and enquiries relating to sales matters-Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.-Liaised with sales, leasing teams to develop solutions and accomplish shared objectives. Show less

    • Customer Service Attendant
      • Dec 2010 - Aug 2012

      -Answered customer telephone calls promptly to avoid on-hold wait times.-Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.-Collected customer feedback and made process changes to exceed customer satisfaction goals.-Provided clerical support to company employees by copying, faxing and filing documents.-Provide procurement support to teams.

  • Home Affairs Department, Hong Kong Government
    • Government Administration
    • 100 - 200 Employee
    • Community Organizer
      • May 2012 - May 2013

      Assisted implementation of community involvement projects and activities and related work for Committees (outdoor work is required); Provided clerical and secretarial support for the Committees/Working Groups under District Council; Performed other related duties as required. Assisted implementation of community involvement projects and activities and related work for Committees (outdoor work is required); Provided clerical and secretarial support for the Committees/Working Groups under District Council; Performed other related duties as required.

Education

  • The University of Hong Kong
    Master of Housing Management
    2018 - 2021
  • City University of Hong Kong
    Master of Arts, Language Studies (Language and Law)
    2014 - 2017
  • City University of Hong Kong
    Bachelor of Social Science (Honours), Policy Studies and Administration
    2009 - 2012
  • 韓國延世大學
    Exchange Student
    2011 - 2011

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