Kailin Fang Gao

Customer Service Sales Representative at TMR Wireless Inc.
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Contact Information
Location
Scarborough, Ontario, Canada, CA
Languages
  • English Full professional proficiency
  • Mandarin Native or bilingual proficiency
  • Cantonese Native or bilingual proficiency

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Experience

    • Canada
    • Telecommunications
    • 1 - 100 Employee
    • Customer Service Sales Representative
      • Jun 2022 - Present

      Telephone Sales Representative with sales experience in a variety of products and services seeking a position allowing the utilization and enhancement of my skills. Qualifications -Excellent understanding of sales tactics and marketing strategies. -Proficient in computer programs and data entry. -Great customer service skills. -Experience with telesales inbound sales and personal sales. -Exceptional communication skills with customers as well as coworkers and employers Ability to multitask and remain organized. -Capable of operating a multi-line phone system or switchboard. -Proven stability and loyalty to a company. Show less

    • Front Desk Receptionist
      • May 2022 - Present

      Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Qualifications -Customer service -Office administration -Bookkeeping -Schedule management -Office maintenance -Inventory and supply management Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Qualifications -Customer service -Office administration -Bookkeeping -Schedule management -Office maintenance -Inventory and supply management

    • Canada
    • Restaurants
    • Customer Service Representative
      • Dec 2019 - Jan 2022

      - Reduced 70% of product complaint tickets by analyzing reports and identifying a major process bottleneck. - Received 95% positive customer survey results by maintaining and responding to all customer inquiries. - Reduced 70% of product complaint tickets by analyzing reports and identifying a major process bottleneck. - Received 95% positive customer survey results by maintaining and responding to all customer inquiries.

Education

  • Seneca College
    Bachelor's degree, International Business
    2020 - 2022
  • Albert Campbell Collegiate Institute
    High School Diploma
    2018 - 2020

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