Kailey Fitzgerald, MHA
Customer Service Coordinator at A Relaxed You, Inc.- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Open School Basic Certificate in Quality and Safety
IHIFeb, 2022- Nov, 2024 -
Core IRB Training
CITI ProgramJun, 2021- Nov, 2024 -
Adult, Child and Baby First Aid/CPR/AED
American Red Cross
Experience
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A Relaxed You, Inc.
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United States
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Health, Wellness & Fitness
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1 - 100 Employee
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Customer Service Coordinator
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Jan 2022 - Present
• Train and mentor new front desk receptionists on client scheduling procedures and methods to provide top quality customer service to 100+ clients per week• Ensure client satisfaction rates are met by sending out at least 15 targeted client feedback requests per day to then address any issues or concerns personally• Foster community within the workplace environment by featuring staff profiles, bios, and photos on the website to allow customers to better connect with their service providers
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Administrative Assistant
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Jun 2015 - Jan 2022
• Promoted and implemented special services offered by creating and designing 75+ flyers as well as updating the company’s website and social media• Provided high-quality customer service by accommodating and assisting customers in the scheduling of appointments• Coordinated with several coworkers to foster a welcoming and relaxing environment while hosting educational events for customers to learn more about products and services offered
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University of Illinois Urbana-Champaign
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United States
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Higher Education
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700 & Above Employee
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Graduate Teaching Assistant
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Oct 2021 - May 2022
Served as a graduate teaching assistant for a variety of undergraduate courses in the College of Applied Health Sciences:• CHLH 100: Contemporary Health• CHLH 101: Introduction to Public Health• CHLH 243: Drug Use and Abuse
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Graduate Administrative Assistantship
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Aug 2020 - May 2022
• Managed the recruitment schedule by determining upcoming graduate school fair opportunities after benchmarking with similar programs across the U.S.• Represented the program at various recruitment fairs and gave presentations to prospective students• Interviewed and gathered responses from current students to create student profiles portrayed on the program website• Managed both the MHA/MPH LinkedIn profiles and revised program websites to better refine the content for prospective students
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Graduate Intern - Illini Wheelchair and Scooter Clinic
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Jun 2021 - Aug 2021
• Formulated private insurance billing procedures by designing individual step-by-step guidelines for 5 distinctive insurance companies on how to self-submit a claim• Constructed operational policies and practices to be adopted and utilized by the clinic, specifically through the Emergency Procedures Manual• Developed documentation processes and forms within an electronic medical record to assess initial evaluations, follow up assessments, skills trainings, and equipment provisions• Engaged in outreach efforts to market the clinic based on a recently conducted needs assessment by engineering an educational flyer, sheet, and presentation outlining clinic services available
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COVID-19 Response Team - Wellness Support Associate
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Sep 2020 - Dec 2020
• Provided leadership by aiding and influencing safety behaviors around campus by distributing personal protective equipment to individuals in response to COVID-19• Oversaw sanitary, clean, and healthy practices by promoting the use of antibacterial products upon entrance into all university academic buildings• Analyzed more than 500 individual COVID-19 status checks per week to determine eligibility to access university educational establishments
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University COVID-19 Analyst
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Oct 2020 - Nov 2020
• Performed thematic analyses on qualitative student experience data from a campus-based survey for operational improvement purposes• Worked to fulfill an operational need related to planning response measures on campus due to the COVID-19 pandemic• Coded and evaluated written survey responses from 466 respondents into classified narrow categories
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Gies College of Business - University of Illinois Urbana-Champaign
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United States
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Higher Education
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300 - 400 Employee
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Graduate Teaching Assistant
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Aug 2021 - May 2022
Served as a graduate teaching assistant for a variety of undergraduate courses in the Gies College of Business:• BADM 449: Business Policy and Strategy (Capstone Strategy Course)• BADM 359: Business Problem Formulation and Solution• BADM 550: Business Practicum Served as a graduate teaching assistant for a variety of undergraduate courses in the Gies College of Business:• BADM 449: Business Policy and Strategy (Capstone Strategy Course)• BADM 359: Business Problem Formulation and Solution• BADM 550: Business Practicum
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Advocate Aurora Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Integrative Learning Experience
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Feb 2022 - Apr 2022
• Developed 3 different educational materials for leaders to distribute to their team members upon completing a workshop focused on leadership that fosters well-being • Assembled an informational huddle pack directing leaders on exactly how to conduct a 15-minute facilitation of reflection amongst team members• Designed an infographic listing 6 key statistics tailored to self-care, well-being, and the connection to the workplace • Developed 3 different educational materials for leaders to distribute to their team members upon completing a workshop focused on leadership that fosters well-being • Assembled an informational huddle pack directing leaders on exactly how to conduct a 15-minute facilitation of reflection amongst team members• Designed an infographic listing 6 key statistics tailored to self-care, well-being, and the connection to the workplace
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Nossal Institute for Global Health, University of Melbourne
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Australia
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Higher Education
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1 - 100 Employee
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Noncommunicable Disease Unit Intern
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Aug 2019 - Oct 2019
• Communicated with researchers in India to translate collected data from more than 100 participants in a heart disease research study• Performed a rapid review to seek out information about current heart disease programs practiced in other areas of Australia• Analyzed existing Melanoma resources available through other organizations or companies by researching different technology and services • Communicated with researchers in India to translate collected data from more than 100 participants in a heart disease research study• Performed a rapid review to seek out information about current heart disease programs practiced in other areas of Australia• Analyzed existing Melanoma resources available through other organizations or companies by researching different technology and services
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CEA Study Abroad
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United States
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Higher Education
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1 - 100 Employee
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Illinois Study Abroad - The Italian Healthcare System
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May 2019 - May 2019
• Observed components of the Italian Healthcare System firsthand through visits to hospitals, clinics, and public health services• Participated in health facility tours, attended professional lectures, and interpreted presentations to gain a better understanding of the similarities and differences in the provision of care provided and the resulting level of health of the local civilians• Compared the U.S. healthcare system to that of the Italian healthcare system to determine both positive and negative aspects of each structure
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University of Illinois Urbana-Champaign
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United States
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Higher Education
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700 & Above Employee
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Counseling Center Paraprofessional
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Aug 2017 - Aug 2018
• Facilitated 20 alcohol education sessions containing 30 students per session to improve participant alcohol safety behaviors• Created a prevention program based on current trends to empower college students to implement lower risk behaviors related to alcohol use• Supported National Alcohol Screening Day by assessing 250 students to see how behaviors related to alcohol use affect overall health outcomes • Facilitated 20 alcohol education sessions containing 30 students per session to improve participant alcohol safety behaviors• Created a prevention program based on current trends to empower college students to implement lower risk behaviors related to alcohol use• Supported National Alcohol Screening Day by assessing 250 students to see how behaviors related to alcohol use affect overall health outcomes
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Education
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2020 - 2022
University of Illinois at Urbana-Champaign
Master of Health Administration -
2016 - 2020
University of Illinois Urbana-Champaign
Bachelor of Science - BS, Community Health with Health Planning & Administration and Health Education & Promotion -
2019 - 2019
University of Melbourne
Study Abroad -
2012 - 2016
A B Shepard High School (Campus)
Community
