Kailey Kessinger
Customer Service Representative at Boehringer Laboratories, LLC- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Nicole DeMarte
Kailey's dedication, reliability and positivity exceed every expectation of a part time sales associate. Especially one that is balancing a school schedule, personal life and work schedule. Her ability to balance those responsibilities is only a small insight to the professionalism Kailey displays. Her communication skills are clearly defined with the excellent customer service and experience she provides to our clients. She is able to quickly turn a negative experience for a client into a positive one and she strives to give the same service each time. She is consistently a top performing sales associate while multitasking to complete other duties without supervision. She is a support to those working with her and those who she is providing an outstanding experience to. Kailey is an essential part to our team and I am certain she would be to any team that were lucky enough to have her.
Nicole DeMarte
Kailey's dedication, reliability and positivity exceed every expectation of a part time sales associate. Especially one that is balancing a school schedule, personal life and work schedule. Her ability to balance those responsibilities is only a small insight to the professionalism Kailey displays. Her communication skills are clearly defined with the excellent customer service and experience she provides to our clients. She is able to quickly turn a negative experience for a client into a positive one and she strives to give the same service each time. She is consistently a top performing sales associate while multitasking to complete other duties without supervision. She is a support to those working with her and those who she is providing an outstanding experience to. Kailey is an essential part to our team and I am certain she would be to any team that were lucky enough to have her.
Nicole DeMarte
Kailey's dedication, reliability and positivity exceed every expectation of a part time sales associate. Especially one that is balancing a school schedule, personal life and work schedule. Her ability to balance those responsibilities is only a small insight to the professionalism Kailey displays. Her communication skills are clearly defined with the excellent customer service and experience she provides to our clients. She is able to quickly turn a negative experience for a client into a positive one and she strives to give the same service each time. She is consistently a top performing sales associate while multitasking to complete other duties without supervision. She is a support to those working with her and those who she is providing an outstanding experience to. Kailey is an essential part to our team and I am certain she would be to any team that were lucky enough to have her.
Nicole DeMarte
Kailey's dedication, reliability and positivity exceed every expectation of a part time sales associate. Especially one that is balancing a school schedule, personal life and work schedule. Her ability to balance those responsibilities is only a small insight to the professionalism Kailey displays. Her communication skills are clearly defined with the excellent customer service and experience she provides to our clients. She is able to quickly turn a negative experience for a client into a positive one and she strives to give the same service each time. She is consistently a top performing sales associate while multitasking to complete other duties without supervision. She is a support to those working with her and those who she is providing an outstanding experience to. Kailey is an essential part to our team and I am certain she would be to any team that were lucky enough to have her.
Experience
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Boehringer Laboratories, LLC
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Customer Service Representative
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Aug 2021 - Present
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RH
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Brazil
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Travel Arrangements
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Customer Experience Associate
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Nov 2020 - Apr 2021
Ensures quality experience for every customer. Phone etiquette and communication skills in order to give a luxury experience while staying on-brand. Work in close partnership with cross-functional partners to resolve issues for clients.
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Outlet Sales Lead
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Jul 2018 - Nov 2020
Maintained strong internal and external communication with clients, my team, and delivery partners. Serviced my team by advocating for and supporting new ideas and collaboration. Maintained vast product and company knowledge and kept up to date with changes to the brand and products. Worked on product display and design to keep the store organized and on-brand. Coordinated projects and delegated tasks and responsibilities to the team. Trained and onboarded new associates.
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Outlet Sales Associate
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Jun 2014 - Jul 2018
Sustained product and design knowledge and provided quality customer service. Kept the store clean and organized, repriced merchandise, all while keeping customers top priority. Worked apart of a team in order to work towards store goals and innovate new ideas. Worked part-time while studying towards a bachelors degree in Communications and became full time after graduating.
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Rita's Italian Ice
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United States
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Food and Beverage Services
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500 - 600 Employee
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Server
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May 2011 - Jun 2013
Serviced customers with positive energy while endorsing the product along the way. Kept the store clean, stocked, and organized. Maintained the care for the store product in food safe procedures. Serviced customers with positive energy while endorsing the product along the way. Kept the store clean, stocked, and organized. Maintained the care for the store product in food safe procedures.
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Education
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2013 - 2017
Millersville University of Pennsylvania
Bachelor's degree, Communication and Media Studies -
2009 - 2013
Twin Valley High School
Community
