Experience

Mid South Building Supply, Inc.

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Kitchen and Bath Designer

  • Jan 2021 - Present

  •Use 20-20 software to create and sell kitchen, bath and other room designs that have the form, fit and function that meet client needs•Meet with clients to discuss desires, needs, budget and design possibilities for all project sizes – from small room renovations to large custom home builds •Visit jobsites to complete measurements to ensure design fit and accuracy•Provide turnkey service from start to finish of project to include design/ measure process, pricing, coordination of delivery and install, and follow up as needed until job is completed to satisfaction•Communicate with builders/ contractors and homeowners during and after the sale to keep them informed of status and timelines•Work with sales to foster and grow client relationships by providing exemplary customer service, informed and timely communication, a sense of urgency for issue resolution, and serving as a reliable point of contact for all project needs•Attend trainings to stay up to date on trends, product offerings and effective selling skills



American Woodmark

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Market Manager - Home Depot Pro

  • Jan 2020 - May 2020

  • Assumed a newly created position with a specialized focus on the Home Depot Pro customer and included three brands• Worked closely with sales team to identify and outline customer needs• Created new marketing materials directed at Pros• Reported out on key monthly metrics to include trends and performance with recommended actions• Developed a scorecard time monitor and track overall monthly Pro business performance • Reviewed special pricing requests in order to secure repeat business from large customers • Served as a key player on numerous cross-functional teams focused on driving the business and continuous improvement

• Channel Marketing Manager

  • Sep 2013 - Jan 2020

  • Led the communication and execution of semi-annual new product launches to include presentations at regional and national sales meetings• Developed and executed multiple strategies for managing new showroom displays • Oversaw the design and implementation as well as cost management of displays for over 1900 showrooms• Managed relationships with The Home Depot category leadership team to coordinate and manage showroom updates• Collaborated with sales team on training, promotions, and pricing strategies• Partnered with the Account Management team to successfully coordinate and execute Home Depot initiatives • Established, maintained and leveraged relationships with suppliers and vendors to achieve channel goals• Developed relationships and coordinated with multiple internal departments to drive the business and achieve a superior customer experience• Collaborated with creative agencies on customer and consumer facing print materials

• Customer Care Manager

  • Jul 2004 - Sep 2013

  • Evaluated and monitored day-to-day activities of supervisors to ensure efficiency of operations in order for team to achieve departmental objectives and meet scorecard targets• Demonstrated the ability to deliver presentations and to effectively build and maintain strong relationships with key business partners• Assisted with the rollout of new brand initiatives • Used Lean principles and certification to successfully lead an event that resulted in reduced issues, improved processes and the development of training documentation • Instrumental role in recruiting, developing and retaining effective team members through the interview and hiring process • Primary responsibility for overseeing various support departments within Customer Care to include Logistics Support, Sales Support and Order Entry in order to ensure scorecard targets were met• Used Six Sigma data to assist with the implementation of new scorecard metrics • Significantly contributed to the prevention and reduction of Customer Care QMS costs