Experience

TÜV Rheinland North America

• United States
• Public Safety
• 400 - 500 Employee

• Operations Representative

  • Feb 2022 - Present

  Provides administrative/project coordination support for assigned office/department/group e.g. engineering, audit, inspection, sales, etc. The Operations Support Representative will coordinate various projects as required which may include communicating regularly with clients and ensuring services are delivered in accordance with client expectations and within budget and on time. *PRINCIPAL DUTIES AND RESPONSIBILITIES: Schedule projects/audits/inspections as needed to meet customer requirements. Flag completed projects for billing purposes. -Initiate projects in databases, maintaining and updating project information in a timely manner to insure accurate reporting of earnings and accurate billing. -Act as main point of contact to engineering/audit/inspection/sales/certification staff and clients regarding project information, status, and schedule. -Responsible to track and control timelines of projects without delays. -Provide excellent customer service through continuous and regular contact with clients for follow-up/updates, responding to inquiries, and researching/resolving any client issues/problems. -Maintain and update client information in databases. -Send out new client packages/applications/contracts as needed -Track and process client/project/assignments billing for assigned department/group, working with accounting and client to resolve any billing/accounts receivable/credit issues. -Generation of quotation and appropriate additional documentation required during quotation process. -Control the process of issuing certificate including processing and printing certificates, submitting documents for review, and mailing out certificates as necessary. -ICMS database specialist Show less



GO Car Wash

• United States
• Vehicle Repair and Maintenance
• 1 - 100 Employee

• Assistant General Manager

  • Feb 2021 - Feb 2022

  •Partners with GM to recruit, train, coach and develop all teammates. • Ensures compliance with GO onboarding, orientation and training processes for all new teammates. Stays up to date on all process changes and enhancements. • Provides ongoing development, coaching and counseling to all high-potential hourly teammates. • Partners with People Services on disciplinary issues including investigations and terminations. • Stays up to date on site metrics and reviews reporting regularly. Provides ad hoc reporting. • submits payroll information for all employees on time. Cross-references and reviews payroll before submission to ensure 100% accuracy and guarantee all teammates are accurately paid for hours worked. • Ensures site is operating safely and in compliance with all regulatory, local, state and federal laws/regulations. • Creates genuine connections with customers and fosters relationships through superior customer-service to build and maintain membership sales. • Walks site throughout shift to ensure site is operating safely, efficiently, and up to the GO standards of service. Converses with customers regularly to ensure customer satisfaction. • Acts as a steward of resources and manages all supplies, products, and chemicals responsibly. Manages inventories and par levels to GO standards. • Handles all customer issues/complaints. Escalates issues as needed to GM and Market Leader to resolve all issues in a timely manner that result in positive outcomes and customer-retention. • Partners with Facilities Market Leader and maintenance team to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site down time. • Drives top line sales and produces bottom line profitability for the wash. Show less



AutoZone

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sr. Sales associate

  • Oct 2019 - Feb 2021

  -Maintains store appearance and merchandising standards as directed -Ensures that merchandise is restocked and placed in their respective areas -Utilizes ZNET to help customers locate merchandise or find suitable alternatives Maintains product knowledge and current promotions through AutoZone systems and information sources -assists with the installation of wipers blades, batteries and light bulbs -Utilizes OBDII to read codes from customer’s automobiles -Ability to diagnose automobile problems and recommend solutions -Communicates with managers regarding customer concerns and employee matters -Actively engaged in developing more effective customer service skills -Provides honest and trustworthy advice to customers -Drives delivery vehicle to transport parts to commercial customers, including the loading and unloading of parts -Picks up returns, cores and parts from nearby stores or outside vendors -Assists Store Manager with supervising, training and developing store personnel -Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shifts -Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised Show less



Spirit Halloween

• United States
• Retail
• 700 & Above Employee

• Store Associate

  • Sep 2016 - Nov 2016



Global Resolution Group

• Amherst, NY

• Pre-Legal Collector

  • Sep 2016 - Oct 2016

  Responsibilities: •Developed all professional correspondence for customers. •Administered multiple skip tracing system for customer information. •Ensured compliance to financial information and credit reports. •Monitored financial information and credit reports for delinquent accounts. •Performed negotiation for all settlement offers as per company guidelines. •Assisted in research for all legal accounts for customer assets. •Monitored inbound and outbound calls for debtors. •Coordinated with customers to resolve all collection issues. *Utilized online skip tracing system to research for all customer accounts. Show less



Jcpenney Styling Salon

• United States
• Real Estate
• 200 - 300 Employee

• Hairdresser - Designer

  • Mar 2016 - Sep 2016

  Salon stylists perform a broad range of beauty services, from cutting hair to performing scalp treatments and assisting other stylists. Typical duties include shampooing, cutting, and styling hair, though they may also provide hair treatments, including deep conditioning, permanents, hair coloring, and weaving. Spa and nail services were also offered and administered that are including but not limited to: manicures, pedicures, facials and waxing. Salon stylists perform a broad range of beauty services, from cutting hair to performing scalp treatments and assisting other stylists. Typical duties include shampooing, cutting, and styling hair, though they may also provide hair treatments, including deep conditioning, permanents, hair coloring, and weaving. Spa and nail services were also offered and administered that are including but not limited to: manicures, pedicures, facials and waxing.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Business suitor and book keeper

  • Jun 2015 - Oct 2015

  • Basic invoicing using Great Plains • Fulfilling accounts in salesforce and Great Plains • Assisted in EOY/SOY contracts • Creating backup for customers and keeping information up to date via salesforce • Basic office assistant duties (scanning documents and checks for senior accountants) • Managed, Audited and reconciled customer bookkeeping files, as well as provided necessary documentation to clients as needed. • Took up working on business proposals this entailed: Proof reading generated information provided from client, Looking up margins and projected revenue to make sure clients were being realistic with their end goal, speaking with clients and advising them on revenue projections and marketing techniques to gain recognition, and typing up the product to satisfaction of client. • Scanned in and emailed tax documents to other team members as well as assisted them as requested. Show less



Firetrol Protection Systems

• United States
• Construction
• 300 - 400 Employee

• Accounts Receivable Specialist / Secretary

  • Oct 2014 - Apr 2015

  • Answered Phones • Responsible for reconciling Accounts Receivable transactions and customer disputes. • Worked with Project managers to research lost and disputed invoices or problem accounts • Submit Credit Applications for account reconciliation • Created and used MS Excel Pivot tables for AR aging to monitor and collect on hundreds of business accounts including some national clients. • Looked through customer contracts with other departments to assist customers with questions they may have • Call and Collect on hundreds of invoices a month (this number is simply for past due, There are MANY more payments made on time that I process as well.) • Process more than 2000 payments via PCARD and Check monthly and ensured they were applied to the proper account and region when deposited • Make spreadsheets to monitor delinquent accounts and send regular reports to upper management and corporate. • Record organization for both Physical documents but also Scanning in Invoices with accompanying material • Submitting nightly Deposits ranging anywhere from $1,000 to more than $200,000 using Fifth Third Bank Show less



Supercuts

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Jul 2010 - Feb 2013

  • General Manager of 2 locations • Screened and hired new employees • Monitored Personal numbers for each stylist and gave progress reports and weekly goals (numbers we looked at were personal percentages for sales of Haircuts, Color, Product sales, upsells which included waxing and treatment services.) • Trained and managed 12 employees between the 2 locations • Ordered and kept number on inventory including but not limited to products, tools, hair color, capes, and other items necessary for salon function. • Sent employees to training seminars specific to the aid in giving experience where needed per stylist • Wrote and enforced schedules every week that complied to company standards (employees who had higher performance percentages had better hours and these people changed weekly) • Enforced company policy and customer service expectations *During my time with this company the salons I took over had a 70% increase in revenue from the previous year. I held my staff to high expectations and encouraged learning opportunities as a group outside company organized events. I had also teamed up with local small businesses to host special nights where the companies would cater for free in order to have us promote their restaurants (this obviously took a lot of legwork but dramatically boosted sales)* Show less



GC Services

• United States
• Financial Services
• 700 & Above Employee

• Trainer / Finance agent

  • Jan 2007 - Dec 2009

  • Trained more than 40 people to collect on delinquent accounts • Worked for many companies including big names such as BMW, GMAC, and Sprint • Organizing training material specific to the system of which company the class would be working for (each company used different programs and screen set ups, I had to be well versed and able to use all of them to full functionality) • Hand writing mock tests to give trainees to make sure they were on track throughout the 23 week training period (this was not mandatory but I wanted to ensure they took advantage or getting the most knowledge to help them be productive as possible) • Use MS Paint to make real time screen shots for trainees to practice on before giving them real calls with actual customers (again this was not mandatory but I wanted to ensure they would be able to handle customers before throwing them on an auto dialing system upsetting usually already irate customers) • While I trained I was responsible for consistently keeping some of the highest numbers in the building as well taking customer phone calls on my off time from training. • Successfully Skip trace customers that fell off grid • Reconcile customer accounts with payments or payment arrangements *While working with this company my classes that graduated training had some of the highest scores on the final test that the location had on file. My average drop out rate for my classes was extremely low compared to other trainers at only losing 2 or 3 due to poor attendance or inability to properly navigate system. I was one of the top collectors in the building all throughout my time whether I was training or not.* Show less