Experience

Eco Outdoor Group

• Australia
• Wholesale Building Materials
• 1 - 100 Employee

• Account Manager

  • Oct 2022 - Present

  -Gathering information on prospective clients (e.g. company size, needs and opportunities to add value)-Working in tandem with our Business Development Manager to understand client requirements and provide solutions-Building strong client relationships, through regular communication-Providing after-sales support to retain customers-Working with our Business Development rep to create customised sales plans for key clients

• Sales Consultant

  • Jun 2022 - Present

  -Working closely with key Architectural and Design clients, helping to bring their projects to life through use of our materials.-Creating Quotes and Sales Orders with accurate costing and quantities for both small and large scale projects-Proficiency in SalesForce and Netsuite Systems-Organising the day-to-day fulfilment activities, ensuring the highest level of service is maintained with all customer touch points, calls, emails and in person-Being the first point of contact for many design clients (both specifier (Architects, Designers, Installers) and retail end clients) within the showroom environment



Crosby Tiles

• Wholesale Building Materials
• 1 - 100 Employee

• Showroom Consultant

  • Mar 2021 - Jun 2022

  -Guiding customers through their new build colour selection experience within the showroom -Providing knowledge, answers and advice pertaining to kitchen and bathroom selections -Generating cash sales with clients face to face, as well as via phone and email -Measuring and Quoting floor plans and elevations to retrieve accurate quantities required for tiling needs -Gaining knowledge into Polytec, Laminex and Stone Benchtop products alongside tile knowledge -Strong customer service focus, serving clients in a high volumed and fast paced environment -Creating sales orders for large building orders



Novus Autoglass

• United States
• Retail
• 1 - 100 Employee

• Customer Relations Representative

  • Aug 2019 - Jul 2021

  -Answering and making a large volume of phone calls per day to book in customers efficiently for their job requirements -High level of conflict resolution -Proficient in MYOB accounting systems -Coordinating client jobs in conjunction with fitters daily job runs -Ordering of glass and automotive parts with second hand wreckers, as well as brand new parts from dealerships all across Australia. -Booking and organising windscreen recalibrations -Liaising with insurance companies on jobs such as RAC, Elders and NRMA



dusk Australasia

• Australia
• Retail
• 100 - 200 Employee

• Sales Assistant

  • May 2019 - Feb 2020

  -Meeting store targets and engaging with customers in a manner that enhanced my knowledge about the business world. -Meeting weekly KPIs within the store, as well as meeting state KPIs -Meeting store targets and engaging with customers in a manner that enhanced my knowledge about the business world. -Meeting weekly KPIs within the store, as well as meeting state KPIs



Cotton On Group

• Australia
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jun 2017 - Jun 2019

  -Leading my team as interim store manager during the busy holiday period in 2018 -Managing and coordinating visual merchandising set ups all year round -Meeting KPIs while maintaining a high level of customer service -Managing Christmas casuals rosters and shift responsibilities -Leading my team as interim store manager during the busy holiday period in 2018 -Managing and coordinating visual merchandising set ups all year round -Meeting KPIs while maintaining a high level of customer service -Managing Christmas casuals rosters and shift responsibilities