Experience

Premier Foodservice Solutions

• United States
• 1 - 100 Employee

• Project Manager/Account Manager

  • Mar 2022 - Present

  - Receive and process customer purchase orders. -Communicate changes to orders with outside sales reps -Update customers through daily communications, regarding backorders, price list updates, tracking orders and other administrative items. -Resolve shipping errors with credits, carrier claims, and reshipments, as needed, while confirming details with the warehouse. -Updated and redesigned the Premier website -Create reports and analyze data, update cross reference list, and update and maintain warehouse pricing -Assisted with completing invoices Show less



Plouff Family AAA Agency

• Customer Service Specialist

  • Jun 2021 - Mar 2022

  -Answers inbound phone calls with focus on first contact resolution -Assists team with new business and renewal trailing documents -Assists customers with billing and policy questions -Contacts customers in regards to overdue payments and policy issues -Answers inbound phone calls with focus on first contact resolution -Assists team with new business and renewal trailing documents -Assists customers with billing and policy questions -Contacts customers in regards to overdue payments and policy issues



Candlestone Golf Resort

• United States
• Recreational Facilities
• 1 - 100 Employee

• Front Desk Associate

  • May 2021 - Jun 2021

  -Utilizes written and oral communication skills to register guests for golf times and hotel reservations -Processes cash/credit/check transactions -Maintains updated knowledge on room availability, guest reservations, and correspondence with guests -processes check in and check outs -Utilizes written and oral communication skills to register guests for golf times and hotel reservations -Processes cash/credit/check transactions -Maintains updated knowledge on room availability, guest reservations, and correspondence with guests -processes check in and check outs



Farmers Insurance

• United States
• Real Estate
• 100 - 200 Employee

• Farmers Direct Services

  • Dec 2019 - May 2021

  -Knowledge about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. -Utilizes competencies and skills to provide a positive customer experience. -State Licence in dealing with insurance -Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers. -Reviews problems and communicates with appropriate personnel to obtain information when necessary. -Responds to customer inquiries through appropriate mediums. -Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge. -Stays up to date with relevant product(s). -Understands and strives to support organization's overall strategy, while modeling Farmers core values Show less



uBreakiFix

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Repair Technician

  • Jul 2019 - Dec 2019

  -Google, Samsung, and Asurion certified – Diagnose, troubleshoot and repair devices and provide recommendations for problem resolution – Explain complex technical issues to customers in a non-technical, simple to understand manner – Ensure that all repairs meet or exceed company quality standards, and provide repair and replacement estimates to customers – Answer phone calls and emails to the store with a professional, courteous and friendly demeanor – Keep track of all devices and inventory while safeguarding all store stock – Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair – Maintain the cleanliness and professional appearance of the store Show less



Menards

• United States
• Retail
• 700 & Above Employee

• Sales Consultant

  • Jun 2017 - Jun 2019

  With proper knowledge and training, I help customers decide what brand of paint, stains, wallpaper, ceiling tiles, and wall paneling is best for the project they're working on. I also carry the knowledge of how best to apply and the tools needed to accomplish any wallcovering projects. I kept the work area clean and organized, as well as keep track of invintory. I worked well in a collaborative team work enviroment. With proper knowledge and training, I help customers decide what brand of paint, stains, wallpaper, ceiling tiles, and wall paneling is best for the project they're working on. I also carry the knowledge of how best to apply and the tools needed to accomplish any wallcovering projects. I kept the work area clean and organized, as well as keep track of invintory. I worked well in a collaborative team work enviroment.



Central Michican Campus Dining

• Student Manager

  • Aug 2015 - Mar 2018

  I assist in the hiring, scheduling, training, coaching, and development of student employees, as well as perform general office duties. I understand, enforce, and follow all Central Michigan University Campus Dining policies and standards, and in doing so I monitor and assist in the maintaining of quality customer service. I assist in keeping kitchen and service areas clean and sanitized, and follow all safety and food handling guidelines. I attend and complete employee training or meetings as scheduled, and complete other duties as assigned. Show less



Kmart Corporation

• United States
• Retail

• Cashier

  • Jun 2016 - Jun 2017

  As a cashier I handled purchases made by customers every day. In addition to ringing up goods, I answered customer questions, handled money, and performed multiple customer service duties. In addition to my cashiering duties, I also stocked shelves, leanred to manage inventory, merchandise, and a few other administrative duties. In having this job I built up my skills in having a friendly attitude, basic math skills, and attention to detail when dealing with money. As a cashier I handled purchases made by customers every day. In addition to ringing up goods, I answered customer questions, handled money, and performed multiple customer service duties. In addition to my cashiering duties, I also stocked shelves, leanred to manage inventory, merchandise, and a few other administrative duties. In having this job I built up my skills in having a friendly attitude, basic math skills, and attention to detail when dealing with money.