Experience

Specialty Answering Service

• United States
• Telecommunications
• 1 - 100 Employee

• Team Lead l Customer Account Manager l Systems and Integration Specialist

  • Aug 2018 - Present



Insomnia Cookies

• United States
• Restaurants
• 700 & Above Employee

• Contact Center Supervisor

  • Jul 2015 - May 2019

  At my time at Insomnia, I started as a customer service agent, and then took on the role as a contact center supervisor. I learned skills to help shape customer service agents into customer service warriors via phone, live chat, email and social media. I ended up taking over the written communication department, where we provided exceptional customer service via written communication forms. I also provided technology and written customer service training, as well as forecasting and scheduling. At my time at Insomnia, I started as a customer service agent, and then took on the role as a contact center supervisor. I learned skills to help shape customer service agents into customer service warriors via phone, live chat, email and social media. I ended up taking over the written communication department, where we provided exceptional customer service via written communication forms. I also provided technology and written customer service training, as well as forecasting and scheduling.



AR Logix, Inc. | Medical Revenue Cycle Management Solutions

• Reading, Pennsylvania

• Patient Account Representative

  • Nov 2013 - Nov 2014

  My time at AR Logix was focused on third party medical collections. We focused on providing amazing customer service, while collecting debts for our clients. Credit card and check payment information was a daily operation, as well as incoming/outgoing calls. I demonstrated a high level of analytical skills to determine multiple outcomes for the patient. My time at AR Logix was focused on third party medical collections. We focused on providing amazing customer service, while collecting debts for our clients. Credit card and check payment information was a daily operation, as well as incoming/outgoing calls. I demonstrated a high level of analytical skills to determine multiple outcomes for the patient.



Old Navy

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2010 - Oct 2012