Data Management & Telesales Team Lead

• Nov 2021 - Present

Senior Telesales Represenative

• Jan 2011 - Present

While in this position, my responsibilities included: •Supervise high volume outbound sales contact center of up to 54 Inside-sales and Telesales associates •Prevents personal conflicts from reducing productivity with team building exercises •Maintains and improves operations by monitoring associate performance and identifying areas for development •Perform coaching, counseling and other various performance development activities •Weekly/daily analysis of projected productivity… Show more While in this position, my responsibilities included: •Supervise high volume outbound sales contact center of up to 54 Inside-sales and Telesales associates •Prevents personal conflicts from reducing productivity with team building exercises •Maintains and improves operations by monitoring associate performance and identifying areas for development •Perform coaching, counseling and other various performance development activities •Weekly/daily analysis of projected productivity targets •All recruit/interview/hire actions •Developed training agendas, timelines, and content to deliver effective training experiences •Effectively supervise former peers and employees with more tenure •Make effective use of temporary employees to meet immediate needs •Manages diverse personalities •Document employee disciplinary actions properly and thoroughly •Recognize the important relationship between rewards, reinforcement and results •Motivate and reward employees for exceptional performance •Assists in development of future call campaigns in conjunction with the inside sales manager •Procedure writing for both inside sales and telesales department •Maintains data integrity

Inside Sales Representative

• Feb 2014 - Apr 2014

While in this position, my responsibilities included: •Successfully managed territory containing a customer base •Established, maintained and grew relationships with clients through consistent communication •Develop accounts by identifying and anticipating customers’ needs •Kept up to date on current market trends to provide knowledgeable product recommendations •Maintained and exceed expected monthly/yearly sales goals

Telesales Representative

• Jun 2008 - Jan 2011

While in this position, my responsibilities included: •Made 70- 100 calls per day into pre-existing customer accounts with campaign driven offer codes to maximize buying potential and profit •Maintained new and existing customer data integrity

Deli Clerk

• Aug 2008 - Jan 2011

While in this position, my responsibilities included: •Prepared salads and stocked all pre-made deli menu selections •Assisted customers with receiving and delivering all deli orders •Received, maintained, and delivered all specialty and raw food orders •Maintained equipment and deli department cleanliness standards •Received incoming calls, identified customer needs, and transferred to appropriate department

Cashier

• Jan 2006 - Aug 2008

While in this position, my responsibilities included: •Maintained accurate cash drawer and reconciled cash nightly •Greeted all customers and established a positive and welcoming store environment •Assisted customers with all purchase and bagging needs •Addressed any housekeeping tasks in the register and store front areas •Received incoming calls, identified customer needs, and transferred to appropriate department