Senior Systems Administrator

• Apr 2017 - Present

Senior IT Engineer / Technical Branch Manager

• Apr 2016 - Apr 2017

Managing a team of technical staff.  Strengthening the IT infrastructure through to implementing new technologies.  Developing the infrastructure and systems to meet the client’s needs.  Performing routine audits of systems and software.  Manage the IT budgets and expenditure on hardware and software.  Configuring and managing backup & restore procedures.  Developing & maintaining the client’s IT systems, and software.  Identifying & reporting on the budgetary implications of IT projects and upgrades.  Recommending and implementing improvements and efficiencies.  Reporting to the Chief Executive.  Having excellent time management, confidentiality & communication skills.  Having strong IT, commercial, planning and budgeting skills.  To evaluate, test, advise, train and support I.T. related projects.  Procurement of IT hardware, software and maintenance products & services.  Responsible for the recruitment and training of new staff.  Writing documentation for ICT procedures, security and disaster recovery.  Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.  leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.  Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.  Providing solutions depending on client’s requirements.  Providing support to clients when technicians aren’t available. Show less

Technical Support Engineer

• Mar 2013 - Apr 2016

Responsible for diagnosing & resolving hardware, software & end users problems.  1st/2nd/3rd Line support, telephonically, remotely, and on site.  Developing the infrastructure and systems to meet the client’s needs.  Involved in the rollout of software updates and patches.  Investigate specialist and complex IT support issues.  Configuring and managing backup & restore procedures.  Maintaining a wide range of computer hardware and software programs.  Identifying & reporting on the budgetary implications of IT projects and upgrades.  Installation and support of telecommunication equipment.  Working closely with software suppliers to resolve operational issues.  Administering the IT department’s policies and procedures.  Deploying new hardware, server backups, evaluating new software and security risks.  Configuration and testing of any new hardware and software.  Assistance with training of staff and compiling procedural documentation.  TCP/IP networking maintenance and repair.  Applying updates, patches, and hotfixes in accordance with company procedures.  Travelling to client sites to help with installs, deployment, and troubleshooting.  Managing development of documentation to meet client expectations.  Answering incoming calls from clients, processing emails and logging calls.  Responsible for disaster recovery, closing security loopholes effectively and access levels.  Obtaining quotes for supply of goods and services from suppliers.  Responsible for supporting: Windows XP / Vista / Windows 7 / Windows 8 & 8.1 / Office 2003,2007,2010,2013/ Windows Server 2003,2008 & 2008R2,2012 & 2012 R2 / Small Business Server 2003,2008,2011 / Active Directory Management / Exchange 2003,2007,2010,2013, Office 365 Exchange / Windows Mobile, Android, iOS / Wide Variety of Backup products / Anti-Virus Products / DNS, local & public / DHCP / TCP/IP, local & public / Ethernet / Wireless / VPNs / Basic Linux OS Support / Management of SQL 2005, 2008, 2008R2, 201 Show less

Support Engineer

• Jan 2012 - Mar 2013

Responsible for supporting the company's SLA clients at all levels as part of a help desk team. Ensuring that all network hardware and software is functioning at optimal levels. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction. Responsible for supporting the company's SLA clients at all levels as part of a help desk team. Ensuring that all network hardware and software is functioning at optimal levels. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.