Experience

UCC Coffee UK and Ireland

• United Kingdom
• Food and Beverage Services
• 200 - 300 Employee

• Field Services Engineer

  • May 2017 - Present



LTT Vending

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Field Service Engineer

  • Jun 2015 - May 2017

  Service and maintain a range of fully Automatic B2C Coffee machines & varied traditional machines in proactive/reactive manner, to set of agreed KPI's, within customers contractual SLA's. Completed most manufacturer training including, Crane, N&W, Westomatic, Coffetek/Azkoyen, AP, Dixie Narco. Service and maintain a range of fully Automatic B2C Coffee machines & varied traditional machines in proactive/reactive manner, to set of agreed KPI's, within customers contractual SLA's. Completed most manufacturer training including, Crane, N&W, Westomatic, Coffetek/Azkoyen, AP, Dixie Narco.



Snacktime PLC

• Corby, Northants

• Parts and Refurbishments Manager

  • Jan 2014 - Jun 2015

  Responsible for running the parts and refurbishment needs for all franchisees, ensuring all invoices are raised, and keeping costs to a minimum to maximize profit. Duties include:  Make sure all parts are delivered within a timely manner, looking after 96 franchisees nationwide.  Identify and resolve all issues in parts department and ensure achievement of all short and long term objectives.  Prepare monthly and annual sales plans and targets and evaluate all activities for department.  Design various merchandising strategies and monitor inventory of all physical parts and oversee all return processes for parts.  Maintain all warranty claims.  Manage all purchase orders and resolve any discrepancy for all purchase orders.  Monthly stock ordering and budgeting.  Train all franchisees in machine maintenance and service.  Ensure and maintain effective training standards for all franchisees.  Refurbishment of all additional equipment ordered.  To make sure all invoicing information is correct . Show less



Snacktime VMI

• Corby, Northants

• Service Manager

  • Aug 2012 - Jan 2014

  Responsible for organising the service department and in particular, controlling it’s resources and utilizing it’s assets to achieve maximum efficiency. Overseeing the day-to-day management of the customer service area. Duties include:  Managing the day to day activities of a team of 9.  Raising customer service levels and cutting costs.  To oversee all aspects of the customer service desk.  Seeking out, establishing and maintaining relationships with operational contacts within each customer.  Organising work load, allocating tasks to team members.  Managing team and individual performance.  Ensuring all administrative records are accurate.  Ensure professionalism and high quality is continually maintained.  Preparation of reports and documentation for senior management.  Identifying areas of the business where improvements can be made.  Investigating technical issues.  Develop policies to create and maximise performance.  Scheduling staff levels, planning for holidays and sickness.  Monitoring staff attendance levels.  Monthly stock budgeting and ordering.  Involved in the recruitment of new staff.  Training of new and identifying training requirements of existing staff.  Ensuring compliance of health and safety regulations.  Attend service calls and cover areas when needed. Show less



Snacktime PLC

• Wokingham, Berks

• Planning Supervisor South

  • Apr 2011 - Aug 2012

  To plan and manage all aspects of a busy vending refurbishment and installs depart. To plan and manage all aspects of a busy vending refurbishment and installs depart.



Vendia Integer

• Corby, Northants

• Service Engineer

  • Jul 2007 - Apr 2011

  Service and maintain a range of fully Automatic B2C Coffee machines & varied traditional machines in proactive/reactive manner, to set of agreed KPI's, within customers contractual SLA's. Completed most manufacturer training including, Crane, N&W, Westomatic, Coffetek/Azkoyen, Darenth, AP, Seaga, Dixie Narco. Service and maintain a range of fully Automatic B2C Coffee machines & varied traditional machines in proactive/reactive manner, to set of agreed KPI's, within customers contractual SLA's. Completed most manufacturer training including, Crane, N&W, Westomatic, Coffetek/Azkoyen, Darenth, AP, Seaga, Dixie Narco.



Vendia Integer

• Corby, Northnts

• Can Merchandiser

  • Dec 2001 - Aug 2006

  Responsible for delivering can and bottle vending machine products, replenishing the machines, taking the money, cleaning the vending machine and offering a first class customer service to all clients whilst onsite. Responsible for delivering can and bottle vending machine products, replenishing the machines, taking the money, cleaning the vending machine and offering a first class customer service to all clients whilst onsite.



The Spread Eagle

• Hospitality
• 1 - 100 Employee

• Kitchen Manager

  • Jul 1997 - Dec 2001

  Responsible for running all aspects of a busy kitchen, turning over 600 covers a week. Duties include: • Preparing and cooking excellent meals. • Making sure that food is absolutely delicious. • Supervising and coordinating the operations of the entire kitchen. • Training all new staff. • Involved in the recruitment, training, coaching, disciplining, and retention of staff. • Ensuring that the kitchen is clean, organized and well stocked with the right foods. • Keeping food wastage down to a minimum. • Making sure that all sanitation and food safety standards are met. • Supervising kitchen employees. • Scheduling duties for kitchen staff. • Processing all invoices in a timely manner. • Enforcing strict uniform and personal grooming standards in compliance with company policy. • Keeping an inventory of all food items. Show less