Kai Ru Han
Business Analyst at Deloitte Consulting- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
-
Chinese -
-
Japanese -
Topline Score
Bio
Credentials
-
Salesforce Certified Platform App Builder Certification
SalesforceDec, 2021- Oct, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceMay, 2021- Oct, 2024 -
Associate Cloud Engineer
GoogleAug, 2020- Oct, 2024
Experience
-
Deloitte Consulting
-
Business Consulting and Services
-
700 & Above Employee
-
Business Analyst
-
Jan 2021 - Present
Functional Consultant for Salesforce CRM Implementation/Digital Sales Enablement Platform for a Global Healthcare & Pharmaceuticals Company (APAC, LATAM, MENAP) using Sales Cloud, Marketing Cloud• Uncover users’ pain points and gather requirements through interviews and blueprinting sessions• Align and prioritise user journeys, user stories and process flows• Design acceptance criteria and mockups using draw.io and Adobe XD• Conduct Sprint Review Demos/SIT/UAT and resolve tickets• Create training materials and host TTT sessions for end users• Monitor deployment performance and provide hypercare support• Lead the Data Migration stream, including Workshops for logic and transformation mapping, Extraction, Transformation, Loading and Validation using Tableau Prep, Excel and SOQL
-
-
-
Prudential Assurance Company Singapore
-
Singapore
-
Financial Services
-
700 & Above Employee
-
Business Process Re-engineering Intern
-
May 2020 - Jul 2020
• Improved the internal company chatbot using IBM Watson technology• Collected data on the most common FAQs within the company through interviews and surveys• Analysed how the FAQs are usually worded/sequenced and designed the flow for the users' chatbotexperience• Successfully achieved a 9x increase in the number of chatbot users after 10 weeks• Other responsibilities include shortening time-to-market for new products through analysing andoptimising the product development process using Lean Six Sigma methodology
-
-
-
Brightree Pte Ltd
-
Singapore
-
Automation Machinery Manufacturing
-
1 - 100 Employee
-
Data Analytics Intern
-
Dec 2019 - Jan 2020
• Applied machine learning techniques (ANN, CNN, LSTM) using Python and TensorFlow for the predictive maintenance of marine vessel and ferry systems• Developed models on R to analyse up to 1 million rows of data and thousands of parameters to visualise trends and report on findings• Achieved a 97% accuracy for the predictive model• Other responsibilities include providing product support through on-site assistance and crafting business proposals • Applied machine learning techniques (ANN, CNN, LSTM) using Python and TensorFlow for the predictive maintenance of marine vessel and ferry systems• Developed models on R to analyse up to 1 million rows of data and thousands of parameters to visualise trends and report on findings• Achieved a 97% accuracy for the predictive model• Other responsibilities include providing product support through on-site assistance and crafting business proposals
-
-
-
-
Project Management Intern
-
May 2019 - Jul 2019
• Sourced for collaboration opportunities and brainstormed business angles with which to approach potential partners• Managed and participated in community outreach initiatives• Assisted the Director of Engineering with blockchain-related system maintenance using Linux command line• Authored Everipedia pages and created unique content on the website • Sourced for collaboration opportunities and brainstormed business angles with which to approach potential partners• Managed and participated in community outreach initiatives• Assisted the Director of Engineering with blockchain-related system maintenance using Linux command line• Authored Everipedia pages and created unique content on the website
-
-
-
Aviva
-
United Kingdom
-
Financial Services
-
700 & Above Employee
-
Transformation Intern
-
May 2018 - Aug 2018
• Created business cases for digital and automation initiatives supporting the corporate strategy• Delivered business presentations to the Transformation Committee comprising of Executive Team members• Formulated the strategy for the ChatBot project, outlining its objectives and direction• Crafted the presentation deck for Aviva Singapore’s Digital and Automation Strategy• Liaised with project managers, business users and other stakeholders to conduct research and gather insights • Created business cases for digital and automation initiatives supporting the corporate strategy• Delivered business presentations to the Transformation Committee comprising of Executive Team members• Formulated the strategy for the ChatBot project, outlining its objectives and direction• Crafted the presentation deck for Aviva Singapore’s Digital and Automation Strategy• Liaised with project managers, business users and other stakeholders to conduct research and gather insights
-
-
-
Lim & Tan Securities
-
Singapore
-
Financial Services
-
1 - 100 Employee
-
Client Services Assistant
-
Jan 2017 - Jun 2017
• Managed and carried out various client-based projects, such as processing inactive accounts and ensuring accounts comply with regulations• Developed ideas for customer service and process improvement, such as creating and implementing new application forms• Assisted the Client Services Department in communicating with clients and trading representatives • Managed and carried out various client-based projects, such as processing inactive accounts and ensuring accounts comply with regulations• Developed ideas for customer service and process improvement, such as creating and implementing new application forms• Assisted the Client Services Department in communicating with clients and trading representatives
-
-
Education
-
2020 - 2020
Nanyang Technological University
Master of Science, Technology Management, Renaissance Engineering Programme -
2016 - 2020
Nanyang Technological University
Bachelor of Engineering Science, Mechanical Engineering, Renaissance Engineering Programme -
2018 - 2019
The University of British Columbia
Overseas Exchange Programme, Faculty of Applied Science -
2017 - 2017
Zagreb School of Economics and Management
Summer Exchange Programme, Behavioral Economics
Community
