Kah Mun Choo
DVP and Head of Customer Experience (NTUC Income, Strategic Marketing) at Income- Claim this Profile
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English Native or bilingual proficiency
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Malay Native or bilingual proficiency
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Chinese - Cantonese Full professional proficiency
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Chinese - Mandarine Professional working proficiency
Topline Score
Bio
Credentials
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Acquiring the Professional Presence
Axiata -
Axiata War Games - Business Case Challenge
Axiata -
Axiata xVentures Games: Design Thinking Pioneers
Axiata -
Bachelor of Science in Marketing & Finance
The Ohio State University -
Celcom Incidental Problem Solving
Celcom Axiata Berhad -
Customer Experience Management: SURFER
Celcom Axiata Berhad -
Developing EQ for Successful Leaders
Axiata -
Effective Negotiation Skills
MASLOW TRAINERS & CONSULTANTS SDN BHD -
Financial Modeling and Concepts
Celcom Axiata Berhad -
High Impact Presentation - Best Presenter Award
Dale Carnegie Training -
NLP: Advanced Skills for Communicating and Influencing
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The 7 Habits of Highly Effective People Signature Program
Franklin Covey Gibraltar -
Toloposogo II: Productive Thinking in Managing People
Axiata -
Toloposogo: Productive Thinking
Axiata
Experience
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Income Insurance Limited
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Singapore
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Insurance
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700 & Above Employee
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DVP and Head of Customer Experience (NTUC Income, Strategic Marketing)
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Jun 2020 - Present
In driving towards NTUC Income’s goal of customer centricity, Kah Mun in her capacity as DVP and Head of Customer Experience (CX) pioneers and leads the organization’s Customer Experience Strategy to deliver seamless and hyperpersonalized customer experiences across all O2O2O (online-offline-online) touchpoints. She leverages on deep customer insights and technology to achieve harmonization of experiences delivered across both traditional and digital channels through people, technology and data. Her keen insights on the pulse of consumers enables her to translate the analytics into driving the design of customer journeys, operating model blueprint, communication strategies, experience measurement and governance matrix in launching best-in-class experience strategies. An avid Design Thinking practitioner and a keen believer in applying behavioral sciences into enabling human-centered design, Kah Mun is a strong advocate of collaboration-driven problem solving and crafting powerful experience episodes to reimagine the hyperpersonalized customer journey. Show less
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PETRONAS
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Malaysia
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Oil and Gas
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700 & Above Employee
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Head of Business Process Improvement and Transformation (Venture Builder Division)
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Dec 2019 - Jun 2020
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PwC
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Professional Services
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700 & Above Employee
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Management Consultant, Manager: Customer Experience (CX) and Digital Transformation
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Nov 2016 - Nov 2019
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Celcom Berhad
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Malaysia
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Telecommunications
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700 & Above Employee
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Dual Portfolio Secondment: Business Transformation Lead
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Oct 2015 - Sep 2016
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Brand Manager
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May 2014 - Sep 2016
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Strategy Analyst, Corporate Strategy Development and Market Intelligence
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Oct 2012 - Apr 2014
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Axiata Experiential Program (AXP), Management Trainee
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Oct 2012 - Oct 2013
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Nielsen
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United States
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Technology, Information and Media
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700 & Above Employee
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Customized Qualitative Research Client Service Executive
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Nov 2011 - Sep 2012
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The Lantern, United States
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Columbus, Ohio, United States
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Advertising Sales Representative and Accounts Executive
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Apr 2009 - Oct 2009
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CIMB
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Malaysia
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Financial Services
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700 & Above Employee
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Marketing Intern
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Sep 2008 - Nov 2008
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President
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Jun 2007 - Aug 2008
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Organizing Chairperson
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2007 - 2008
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Education
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2009 - 2011
The Ohio State University
Bachelor of Science in Business Administration, Marketing & Finance -
2010 - 2010
The Hong Kong University of Science and Technology
Global Business Student Exchange Program -
2007 - 2008
Taylor's University
American Degree Program -
2002 - 2006
Sekolah Sri Cempaka
High School Certificate
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