Experience

Morpheus Group

• India
• Real Estate
• 1 - 100 Employee

• CRM-Operations Manager

  • Jun 2019 - Present

   Preparing reports ( Daily & weekly) MIS. For recovery purpose.  Manage FARVISION software & updation of software.  Coordination with sales Deptt. For updated information of inventory/price list/Payment plans etc.  Follow-up with recovery team and clients for timely collection to achieve the collection targets.  Handle all post sale documentation which includes payment receipts, Demands note, allotment Letter, Builder-Buyer Agreement etc.  Identifying & networking with prospective clients..  Coordiantion with respective department to resolve client queries..  coordination with banks for getting home loan on bookings processed & organize required documents.  Call handling, including difficult customers. Pivotal in designing a process to handle complaints while ensuring set service levels are being met. Show less



Supertech Limited

• India
• Real Estate
• 700 & Above Employee

• CRM-Operations Assistant Manager

  • Jun 2014 - May 2019

  • Resolve day to day queries. Strive for maximum closure on real time basis. • Effectively handle customer feedback and complaints. • Ensure timely closure of complaints with necessary concern coordination. • Providing housing finance assistance as per customer requirements. • Execution of agreement for sale or equivalent. • Coordinate with accounts for reconciliation and to avoid accounts related issues. • Effectively manage customer expectations for visits. • Attending customer related meetings . • Providing clients with Ledgers, Receipts, Installment schedule, Reminder letters, Payment Request/Demand letters etc. • Handle cancellation/Retention, degradation/up gradation. Show less



ERA Landmark Real Estate

• United States
• Real Estate
• 1 - 100 Employee

• Senior crm coordinater

  • Mar 2012 - May 2014

  Here I worked as a senior coordinater of CRM . I responsible to make the property documents and give the solution of client queries and issues pertains to property with coordinate to respective department . day to day make the mis reports to forward to particular department for better out put. Here I worked as a senior coordinater of CRM . I responsible to make the property documents and give the solution of client queries and issues pertains to property with coordinate to respective department . day to day make the mis reports to forward to particular department for better out put.



India Infoline Housing Finance Ltd.

• India
• Financial Services
• 100 - 200 Employee

• Team coordinater

  • 2011 - 2012

  I was handle all the team qaries also make the documents I was handle all the team qaries also make the documents