Kahei I.
Consultant at Linea Solutions, Inc.- Claim this Profile
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Bio
Phuong Gines
Kahei Inglis always took the effort and time to help those around her in the work environment and was the go to staff for any questions and requests. Her vast knowledge in multiple system applications and her analytical skills helped multiple teams at SDCERA. When I was in the Member Service Center and Kahei was my supervisor, she motivated me in the work environment with her determination to meet goals and set expectations for her team. She was a team player that appreciated her team and was always the first to offer a helping hand. I truly appreciated a supervisor like Kahei!
Phuong Gines
Kahei Inglis always took the effort and time to help those around her in the work environment and was the go to staff for any questions and requests. Her vast knowledge in multiple system applications and her analytical skills helped multiple teams at SDCERA. When I was in the Member Service Center and Kahei was my supervisor, she motivated me in the work environment with her determination to meet goals and set expectations for her team. She was a team player that appreciated her team and was always the first to offer a helping hand. I truly appreciated a supervisor like Kahei!
Phuong Gines
Kahei Inglis always took the effort and time to help those around her in the work environment and was the go to staff for any questions and requests. Her vast knowledge in multiple system applications and her analytical skills helped multiple teams at SDCERA. When I was in the Member Service Center and Kahei was my supervisor, she motivated me in the work environment with her determination to meet goals and set expectations for her team. She was a team player that appreciated her team and was always the first to offer a helping hand. I truly appreciated a supervisor like Kahei!
Phuong Gines
Kahei Inglis always took the effort and time to help those around her in the work environment and was the go to staff for any questions and requests. Her vast knowledge in multiple system applications and her analytical skills helped multiple teams at SDCERA. When I was in the Member Service Center and Kahei was my supervisor, she motivated me in the work environment with her determination to meet goals and set expectations for her team. She was a team player that appreciated her team and was always the first to offer a helping hand. I truly appreciated a supervisor like Kahei!
Credentials
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BPMN Method & Style
Bruce Silver Associates - Method and StyleJun, 2023- Oct, 2024 -
SQL for Data Science
University of California, DavisMar, 2023- Oct, 2024 -
Lean Six Sigma Green Belt Certification
UC San Diego ExtensionMay, 2019- Oct, 2024
Experience
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Linea Solutions, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Consultant
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Mar 2023 - Present
I am involve in successful implementation of government pension systems while driving process improvement initiatives. Collaborating with cross-functional teams, I analyze existing processes, identified areas for enhancement, and streamlined workflows. Leveraging my expertise in pension regulations, I ensure seamless system integration while aligning with organizational goals and compliance standards. I educate end-users on system functionalities and implemented process improvements that enhanced efficiency. Show less
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Business Analyst Consultant
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Feb 2022 - Mar 2023
I conducted user acceptance testing validation, offering support to client testers. Collaborating with clients and vendors, I developed comprehensive functional requirements and plans for government pension system development, implementation, and lifecycle management. By creating detailed use cases, process flow diagrams, and test specifications, I ensured the alignment of functional specifications. Additionally, I established best practices to streamline requirement build, staging, and validation processes, optimizing efficiency and effectiveness. Show less
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San Diego County Employees Retirement Association
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United States
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Government Administration
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1 - 100 Employee
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Retirement Member Services Supervisor
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Nov 2019 - Feb 2022
• Reconciled discrepancies in retirees’ accounts on their medical benefits and medical reimbursement allowances• Communicated detailed information on retirement benefits to members in an understandable manner• Coordinated with Mercer to administer benefits plans for retirees and their dependents.• Oversaw training of call center agents to further department goals and sustain high customer service benchmarks
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Retirement Member Services Specialist
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Aug 2018 - Nov 2019
• Coordinated Retirement seminars with other County and Court agencies throughout the year by working with Department of General Services to reserve rooms and equipment.• Updated SDCERA's outreach materials, such as the Retirement Seminar PowerPoint and means of registration, New Employee Orientation (NEO) PowerPoint, and communication to employees.• Collaborated with Unit Managers and Senior Specialists to develop business processes and workflows, and identify possible missing process documents within their groups Show less
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Retirement Member Services Associate
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Jan 2017 - Aug 2018
• Corrected members’ accounts within PeopleSoft and the pension system based off the PeopleSoft Correction emails from the County of San Diego Superusers. • Collaborated with Central Payroll to add new benefit earn codes into pension system after approval from the County of San Diego• Utilized the County’s Compensation Ordinance and Memorandum of Agreements (MOA) to calculate members’ sick leave conversion after termination for their retirement benefit. • Analyzed and resolved data issues/discrepancies within pension software system and where applicable improved business processing and provided recommendations for system improvements • User Acceptance Testing of pension software system enhancements and fixes to ensure business requirements are properly met prior to their application to production environment Show less
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Starbucks
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United States
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Retail
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700 & Above Employee
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Coffee Master & Supervisor
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Jul 2013 - May 2017
I implemented the "Playbook" method, reducing peak hour wait times by 40%. Collaborating with the Store Manager, I hired and reviewed staff, supervised teams, and fostered partner growth. Tailoring training modules to each barista's personality, I developed 20 new baristas and led store training for up to 30 individuals. By monitoring labor and sales, I minimized budget variance and achieved a 6% sales growth, while increasing partner engagement. I implemented the "Playbook" method, reducing peak hour wait times by 40%. Collaborating with the Store Manager, I hired and reviewed staff, supervised teams, and fostered partner growth. Tailoring training modules to each barista's personality, I developed 20 new baristas and led store training for up to 30 individuals. By monitoring labor and sales, I minimized budget variance and achieved a 6% sales growth, while increasing partner engagement.
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LEGO Group
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Denmark
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Manufacturing
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700 & Above Employee
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Shift Manager
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Aug 2015 - Aug 2016
As a Shift Supervisor, I fostered a motivating and competitive environment for associates, utilizing sales and Net Promoter Score data. With a customer-first focus, I maintained the store under LEGO Brand standards. I mentored and supported associates in their development by assigning challenging tasks and providing feedback. Additionally, I conducted interviews and offered input to store managers during the hiring process, ensuring the selection of qualified candidates. As a Shift Supervisor, I fostered a motivating and competitive environment for associates, utilizing sales and Net Promoter Score data. With a customer-first focus, I maintained the store under LEGO Brand standards. I mentored and supported associates in their development by assigning challenging tasks and providing feedback. Additionally, I conducted interviews and offered input to store managers during the hiring process, ensuring the selection of qualified candidates.
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Education
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University of California, Riverside
Bachelor of Arts (B.A.)
Community
