Experience

Ezytronic Sdn Bhd

• Malaysia
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Corporate Account Manager

  • Jul 2021 - Present

  -Generate and achieve sales target monthly and quarterly -Maintain good relationship with key accounts -Promote company products/services and self-value to key accounts -Analyze sales data and generate report for weekly meeting -Aware market updates and changes to remain competitive -Generate and achieve sales target monthly and quarterly -Maintain good relationship with key accounts -Promote company products/services and self-value to key accounts -Analyze sales data and generate report for weekly meeting -Aware market updates and changes to remain competitive



TDCX

• Singapore
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Experience Specialist

  • Aug 2019 - Jun 2021

  • As customer experience specialist (Worldwide Chinese)  Product briefing, resolve customer basic enquiry  Probing issues and escalate to supportive teams  KPI measured with (Net Product Survey) NPS & (Solved Per day) SPD • As customer experience specialist (Worldwide Chinese)  Product briefing, resolve customer basic enquiry  Probing issues and escalate to supportive teams  KPI measured with (Net Product Survey) NPS & (Solved Per day) SPD



FUJIFILM BI Malaysia

• Malaysia
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Technician

  • Dec 2017 - Aug 2019

  • As customer support representative (Taiwan) until October 2018  take sales purchase order and basic troubleshooting • As customer technical support (Taiwan) until 5 August 2019  Software and hardware troubleshooting for resolutions specialize using LogMeIn and TeamViewer remote control • As customer support representative (Taiwan) until October 2018  take sales purchase order and basic troubleshooting • As customer technical support (Taiwan) until 5 August 2019  Software and hardware troubleshooting for resolutions specialize using LogMeIn and TeamViewer remote control



SELLBYTEL Group APAC

• Malaysia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2016 - Nov 2017

  • Customer virtual specialist (Taiwan) as tier1 agent • Consistently achieved monthly 90% CSAT target  best phone CSAT(customer satisfaction)1st quarter 2017  best phone CSAT delivered of July 2017 • Customer virtual specialist (Taiwan) as tier1 agent • Consistently achieved monthly 90% CSAT target  best phone CSAT(customer satisfaction)1st quarter 2017  best phone CSAT delivered of July 2017