Kagiso Suzan Selwane
Contact Center Agent at CIPC - Companies and Intellectual Property Commission (a member of the dti Group)- Claim this Profile
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Bio
Experience
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CIPC - Companies and Intellectual Property Commission (a member of the dti Group)
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South Africa
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International Trade and Development
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1 - 100 Employee
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Contact Center Agent
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Dec 2017 - Present
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Eskom Holdings SOC Ltd
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Utilities
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700 & Above Employee
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Experiential Learner Contact Center Agent
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Jul 2014 - Jul 2017
Handling inbound interactions, also advising on company registration and intellectual property applications ·Making follow up on overdue technical and account cases ·Handling multimedia activities and outbound calls ·Strive for excellence in customer interactions and service improvement ·Supports marketing and customer service processes ·Perform vending prepaid and easy-pay activities Handling inbound interactions, also advising on company registration and intellectual property applications ·Making follow up on overdue technical and account cases ·Handling multimedia activities and outbound calls ·Strive for excellence in customer interactions and service improvement ·Supports marketing and customer service processes ·Perform vending prepaid and easy-pay activities
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Education
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2019 - 2021
Tshwane University of Technology
Baccalaureus Technologiae Contact Center Management, Business and Information Management Services -
2010 - 2013
Tshwane University of Technology
National Diploma Contact Centre Management, Business and Information Management Services
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