Kagiso Mokabane

Collections Officer at FirstRand group
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Contact Information
us****@****om
(386) 825-5501
Location
Johannesburg Metropolitan Area, ZA
Languages
  • English Professional working proficiency
  • Zulu Full professional proficiency
  • Northern Sotho Full professional proficiency
  • Tswana Full professional proficiency
  • Ndebele, South Native or bilingual proficiency

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Credentials

  • GIAC Security Policy and Awareness (GSPA)
    KnowBe4
    Sep, 2021
    - Nov, 2024
  • Business Analysis Support Practice NQF L5
    Mindworx Consulting
    Jun, 2020
    - Nov, 2024
  • Process Efficiency Awareness Programme (White Belt)
    FirstRand group
    May, 2020
    - Nov, 2024
  • Electrical Engineering Technical College
    UmalusiSA
    Jan, 2014
    - Nov, 2024
  • National Senior Certificate Grade 12
    UmalusiSA
    Dec, 2010
    - Nov, 2024
  • Certification of Participant in Life Science Olympiad
    South African Agency for Science and Technology Advancement (NRF SAASTA)
    Jun, 2010
    - Nov, 2024
  • Certification in Cognitive Critical Thinking
    Harambee Youth Employment Accelerator

Experience

  • FirstRand Corporate Centre
    • South Africa
    • Financial Services
    • 700 & Above Employee
    • Collections Officer
      • Jun 2019 - Present

      Knowledge and skills : * Systems - HOGAN (OCS/ILP/CIS) , COLLECT IT , Communix and BAATNET . * Microsoft-word/outlook/Excell, Pyramid, Ghost Convey, Folders & PVN responsibilities . * Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions * Carry out processes within mandate, meeting SLA targets and quality standards * Comply with governance in terms of legislative and audit requirements * Manage personal development to increase own skills and competencies. Key Performance areas * Collection of arrears on accounts and offering suitable arrangements * Ensure that allocated target/s are achieved * Ensure that allocated productivity target/s are achieved * Follow-up daily on progress of the PTP's and the respective statuses to optimise collections * Ensure full understanding of product/s working on QUALITY MANAGEMENT * Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process * Deals with people in a manner which shows empathy, tact, and professionalism Show less

  • You Go Girl Pad Drive
    • Limpopo, South Africa
    • Founding Partner
      • Mar 2020 - Present

  • Harambee Youth Employment Accelerator
    • South Africa
    • Philanthropic Fundraising Services
    • 400 - 500 Employee
    • Work Readiness Mentorship
      • May 2019 - Jun 2019

      Knowledge and skills : -Personal mastery -Business Communication -Cognitive problem solving -Team work -Energetic body -Time management Knowledge and skills : -Personal mastery -Business Communication -Cognitive problem solving -Team work -Energetic body -Time management

Education

  • Mindworx Consulting
    Business Systems Analysis, Analysis and Functional Analysis
    2019 - 2020
  • Erkhuleni East College
    Electrical Engineering, Electrical and Electronics Engineering
    2014 - 2017
  • St. Paul's High School
    National Senior Certificate, High School/Secondary Certificate Programs
    2005 - 2010

Community

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