Experience

Appsketiers

• United States
• Software Development
• 1 - 100 Employee

• Lead Application Analyst

  • Jun 2020 - Present

  • Promoted to the lead role, training and managing new employees • Data-Driven Sales Strategy • Copywriting & Script Development for Sales Outreach • Implemented sales strategies that significantly boosted conversion rates, with a 174% increase in lead-to-sales opportunity conversions and a 232% rise in lead-to-paying customer conversions • Led the integration of Sakari with Hubspot CRM, driving significant enhancements in sales metrics and customer engagement, and providing a superior customer experience • Established Hubspot workflow marketing integrations, utilizing automated emails and text messages to re-engage unresponsive clients • Pioneered the use of mass texting with Sakari, significantly improving outreach and engagement efforts • Optimized sales processes by configuring Hubspot sales analytic dashboards and Google Sheets sales reports to facilitate data-driven enhancements • Authored the standardized script utilized by the sales team for new client outreach, and crafted compelling copy for email and text message communications Show less



digitalcare100

• United States
• Advertising Services

• Head of Customer Success

  • Jun 2019 - May 2020

  • Managed every aspect of the customer experience, including sales, marketing, onboarding, technical support, billing, and client training • Utilized blogging, SEO, website optimization, and self-produced video content to establish a new company’s web presence • Integrated Pipedrive CRM into sales process by importing & sorting 10k+ contacts • Established API connection between Pipedrive & Mailchimp to track email engagement and prioritize high value leads • Self-produced hundreds of short videos for direct customer outreach, marketing, client training, product education, and clientcustomer communication • Independently researched a variety of topics including dentistry, chiropractic, real estate, and digital communications to write hundreds of scripts for use in client-made video content • Used a combination of digital and in-person training to educate customers on best practices for digital video communication • Participated in trade shows to network and increase sales • Used LinkedIn, Crunchbase, and Glassdoor to research prospective industries and clients • Collaborated with remote development team to troubleshoot, update, and improve the company’s mobile application Show less

• App Analyst

  • Oct 2017 - Jun 2019

  Manages all aspects of the customer experience for custom app development. Strengths include project management, employee training, excellent communication skills, implementation of customer success strategies, CRM optimization, and marketing automation. Manages all aspects of the customer experience for custom app development. Strengths include project management, employee training, excellent communication skills, implementation of customer success strategies, CRM optimization, and marketing automation.