Experience

Appsketiers

• United States
• Software Development
• 1 - 100 Employee

• App Analyst

  • Oct 2017 - Present

  Manages all aspects of the customer experience for custom app development. Strengths include project management, excellent communication skills, implementation of customer success strategies, CRM optimization, and marketing automation. Manages all aspects of the customer experience for custom app development. Strengths include project management, excellent communication skills, implementation of customer success strategies, CRM optimization, and marketing automation.



digitalcare100

• United States
• Advertising Services

• Head of Customer Success

  • Jun 2019 - May 2020

  • Managed every aspect of the customer experience, including sales, marketing, onboarding, technical support, billing, and client training• Utilized blogging, SEO, website optimization, and self-produced video content to establish a new company’s web presence• Integrated Pipedrive CRM into sales process by importing & sorting 10k+ contacts• Established API connection between Pipedrive & Mailchimp to track email engagement and prioritize high value leads• Self-produced hundreds of short videos for direct customer outreach, marketing, client training, product education, and clientcustomer communication• Independently researched a variety of topics including dentistry, chiropractic, real estate, and digital communications to write hundreds of scripts for use in client-made video content• Used a combination of digital and in-person training to educate customers on best practices for digital video communication• Participated in trade shows to network and increase sales• Used LinkedIn, Crunchbase, and Glassdoor to research prospective industries and clients• Collaborated with remote development team to troubleshoot, update, and improve the company’s mobile application