Experience

Centriq Training

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Career Advisor

  • Jan 2023 - Present

• Operations Coordinator

  • Sep 2022 - Jan 2023



University of Maryland Global Campus

• United States
• Higher Education
• 700 & Above Employee

• Student Services & Operations

  • Mar 2021 - Aug 2022



Ewing Marion Kauffman School

• United States
• Education Management
• 1 - 100 Employee

• Special Project Manager

  • Feb 2020 - Sep 2020

  • Manage calendar scheduling, generate correspondence, coordinate travel arrangements, and manage expense reporting for the supervisor and other team associates, as assigned• Provide general office support to all departments, including calling families, preparing reports, making copies, etc.• Assist with event planning and coordination of meetings and presentations, including catering, securing meetingspace, managing invitations and registrations, materials preparation and distribution, etc.• Assist with legal agreement and grant processing (new and amended) using the Fluxx system/ submit CEO expensereports via Concur system• Oversee general logistics of third party resources (IT, facilities, and security)



University of Arkansas Grantham

• United States
• Higher Education
• 300 - 400 Employee

• Student Advising Mentor

  • Jun 2019 - Feb 2020

  In addition to my previous role: • Participate in task forces as related to academic advising, student retention, and other issues• Work closely with new hires and develop and present onboarding trainings • Create evaluation strategies and facilitate ongoing process improvement• Lead daily huddles and mentor fellow student advisors

• Student Advisor

  • Aug 2018 - Feb 2020

  • Walk students through the policies, procedures, expectations, and orientation for the University• Build and maintain relationships with students to assist in reaching graduation • Work closely with staff and students to ensure students remain in good academic standing • Provide extra study techniques and support to students who have fallen behind• Continuously motivate, educate, and advise students throughout their degree program



Bethune-Cookman University

• United States
• Higher Education
• 500 - 600 Employee

• Assistant Softball Coach

  • Nov 2017 - Aug 2018

  • Constantly aware and concerned with student-athletes academic and physical well-being• Organize, supervise, and coordinate practice, conditioning, and study sessions• Create a positive and productive environment for student-athletes on academic probation • Monitoring academic progress and incorporating study techniques and time-management skills• Assist with the administrative functions within the softball program • Constantly aware and concerned with student-athletes academic and physical well-being• Organize, supervise, and coordinate practice, conditioning, and study sessions• Create a positive and productive environment for student-athletes on academic probation • Monitoring academic progress and incorporating study techniques and time-management skills• Assist with the administrative functions within the softball program



Boys Republic High School

• United States
• 1 - 100 Employee

• Case Worker

  • Jun 2017 - Oct 2017

  • Conduct intake and assessment of adolescent boys on probation• Manage a caseload of 5-9 students and create individualized treatment plans• Monitor and supervise 10-20 student’s daily behavior and academic progress• Lead daily group and family therapy sessions• Document all student activity and write thorough monthly reports of student progress and behavior • Conduct intake and assessment of adolescent boys on probation• Manage a caseload of 5-9 students and create individualized treatment plans• Monitor and supervise 10-20 student’s daily behavior and academic progress• Lead daily group and family therapy sessions• Document all student activity and write thorough monthly reports of student progress and behavior



Mazda North American Operations

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Experience Representative

  • Aug 2016 - Jun 2017

  • Listen intently while ensuring an effortless customer experience• Develop highly empathetic relationships and earned reputation for delivering excellent customer service• Maintain open verbal and written communication between customers and dealerships to ensure concerns are resolved• Document all concerns accurately and efficiently while providing resolutions for customers• Manage a high-volume workload within a deadline driven environment • Listen intently while ensuring an effortless customer experience• Develop highly empathetic relationships and earned reputation for delivering excellent customer service• Maintain open verbal and written communication between customers and dealerships to ensure concerns are resolved• Document all concerns accurately and efficiently while providing resolutions for customers• Manage a high-volume workload within a deadline driven environment