Operations Manager

• Apr 2022 - Present

Operations Coordinator

• Sep 2020 - Apr 2022

Implementation Specialist

• Apr 2019 - Jul 2020

Maintain portfolio of clients; Consistently reach monthly goals and numbers; Conduct follow up calls and e-mails to clients; Provide support to the team when needed; Configure databases to meet clients’ needs. Maintain portfolio of clients; Consistently reach monthly goals and numbers; Conduct follow up calls and e-mails to clients; Provide support to the team when needed; Configure databases to meet clients’ needs.

Catering Sales Assistant

• May 2018 - Apr 2019

Prepare and send out contracts within 24 hours of receiving the original; Create purchase orders for payments to vendors; Create banquet event orders for internal events; Provide administrative support when needed; Manage, monitor, process and track departmental expenses within budget; Answer all inquiries within a timely manner; Sell and contract small meeting space.

Front Office Supervisor

• Oct 2017 - May 2018

Train, cross-train and retrain all Front Desk Staff; Inventories stock to ensure adequate supplies; Prepare, manage and analyze reports; Investigate complaints and take corrective action; Reconcile billing disputes; Update group information and monitor their requirements and changes; Engage with guests on a daily basis to ensure their satisfaction.

Leasing Manager

• Nov 2016 - Aug 2017

Answer questions to prospective and current tenants; Conduct follow up phone calls, e-mails and appointments to close the sale; Solve unexpected problems with current tenants in a timely manner; Market to prospective and current tenants through social media; Complete projects efficiently and effectively within the deadline given; Organize marketing events within a monthly budget; Compile information for reports. Answer questions to prospective and current tenants; Conduct follow up phone calls, e-mails and appointments to close the sale; Solve unexpected problems with current tenants in a timely manner; Market to prospective and current tenants through social media; Complete projects efficiently and effectively within the deadline given; Organize marketing events within a monthly budget; Compile information for reports.

General Manager

• Mar 2012 - Aug 2016

Recruit and hire new students; Contact students; Manage and train students; Organize students' shifts; Supervise staff of up to 15 students at one time for events ranging from 5-1500 guests; Oversee all operations pertaining to staff, clients, campus wide events and daily operations, including exclusive events for the President of the university; Create schedules for full time employees and students; Compose daily itinerary for logistics of events; Hire and train new employees; Communicate with multiple departments to ensure clients’ satisfaction. Show less

Event and Office Manager

• Nov 2007 - Dec 2014

Manage a staff of 10 individuals to cater events from non-profit luncheons to weddings with 100+ in attendance; Maintain the front desk and office to care for the guests at the Inn; Providing the services needed to guarantee a problem free and memorable experience at the Inn; Coordinate events; deal closely with clients and market to potential clients; Answer phone calls, e-mails and schedule multiple meetings with potential and current clients; Sell rooms that best suited clients’ needs; Build rapport with current and potential clients. Show less